07/06/2026
Your patients don’t need you to be liked. They need you to be certain.
When we walk in trying to please — checking whether they’re happy, monitoring their reaction to everything we do — that’s anxious energy. And anxious energy doesn’t create safety. It creates the opposite.
Patients came to you because something isn’t right. They’re vulnerable. They need to feel that the person working on their spine is steady.
In Ep464, I unpack the five things that quietly break presence — and the shifts that build the kind of trust that keeps patients for life.
Listen to Ep464 of the Marketing Your Practice Podcast.