10/06/2026
A lot of letting agents are busy right now, but busy doesn’t automatically mean profitable.
Some of the least profitable agencies we’ve seen are the busiest ones in the room.
• The team are flat out
• The phones never stop
• Everyone feels overwhelmed.
Yet the margins are poor because the business is full of inefficiency, reactive work and services that were never priced properly in the first place.
Activity alone doesn’t build a better business: structure does.