09/09/2026
Things can go wrong in business at any time. Especially when you’re in the experience business running events and tours, because there’s even more that can happen outside your control.
What matters is how prepared you are and how you respond when it does.
🎙️ In this highlight from the latest episode of the Emajin Golf Podcast: Beyond the 19th, Paul Richards , Founder of Amateur Club Golfer , shares his approach to managing those moments and making sure they don’t take away from the customer’s experience.
For Paul, it comes down to clear communication, working through the problem until there’s a solution, and importantly, following up afterwards to make sure the customer is genuinely happy.
Watch the video to hear Paul’s perspective.
🎧 Click on the link in bio to listen to the full episode.