11/03/2026
Please be aware, if you are running these sticks, please stop! We are happy to help you with your return if needed. Latitude Outdoors is an awesome company and will find a resolution!
IMPORTANT SAFETY NOTICE
Carbon Synergy Climbing Sticks - Immediate Stop-Use Notice
At Latitude Outdoors, the safety of our customers is our highest priority. After receiving reports of steps slipping or detaching from the posts on certain Carbon Synergy Climbing Sticks, we are issuing an immediate stop-use notice while we conduct a thorough investigation.
Effective immediately, all customers should stop using Carbon Synergy Climbing Sticks until further notice.
In late 2025, Latitude Outdoors acquired Treestyx, LLC. We were impressed by the product's innovative design, technical specifications, and strong reputation among hunters. Following the acquisition, we brought the product to market as the Carbon Synergy Climbing Stick, maintaining the original design and construction while introducing a knotless attachment method.
Prior versions of this product successfully met industry testing requirements, and the Carbon Synergy Climbing Stick underwent additional testing and recertification in collaboration with our manufacturing partners before its release.
However, since introducing the product, we have received a number of warranty claims involving movement, slipping, or detachment of the step-to-post connection. While these reports represent a small percentage of the products in use, the frequency and nature of the claims have exceeded our expectations and raised concerns about product reliability.
Out of an abundance of caution, we believe the potential safety risk warrants immediate action.
Refund Program
Latitude Outdoors is offering a full refund to all customers who return their Carbon Synergy Climbing Sticks, regardless of where they were purchased.
Customers Who Purchased Directly from Latitude Outdoors:
Customers who purchased any of the following products through LatitudeOutdoors.com:
· Carbon Synergy Climbing Sticks
· Carbon Synergy Illuminators
· Carbon Synergy Stealth Strip Kits
may use our online return portal to obtain a prepaid return shipping label. Once the returned product is received and processed, a full refund will be issued. See link to Latitude’s return portal here: https://www.latitudeoutdoors.com/pages/returns-exchanges
Customers Who Purchased Through an Authorized Retailer:
Customers who purchased Carbon Synergy Climbing Stick 3-Packs or 4-Packs through an authorized dealer should return the product to the retailer where it was purchased. The retailer will facilitate the refund process.
Authorized Latitude Dealers:
All authorized Latitude dealers should immediately remove Carbon Synergy Climbing Sticks and Carbon Synergy Illuminators from inventory and discontinue sales.
We will be sending our UPS account information to you in a separate communication. Please utilize that account information to send all Carbon Synergy Stick and Carbon Synergy Illuminator inventory back to Latitude. Upon receipt of the returned inventory, a full credit will be issued to your account.
Our Commitment
We understand the trust customers place in Latitude Outdoors when choosing equipment for their time afield. That trust is earned through safe, dependable products and transparent communication, and we take that responsibility seriously.
We are committed to identifying the cause of this issue, implementing any necessary corrective actions, and keeping our customers informed throughout the process.
We sincerely apologize for the concern, inconvenience, and disappointment this situation may cause. We appreciate your patience, your support, and the opportunity to make this right.
-Latitude Outdoors
