29/10/2026
When a product has a problem, someone needs to know how to solve it and how to help the person facing it.
Our Software Support Representative (SSR) cohort has officially started! ๐ป with Ravi Shankar Swami, a Senior Manager, G&A Services at Contour Software Pvt Ltd.
Students are beginning to explore the work behind software support, from troubleshooting and structured problem-solving to handling tickets and communicating with users.
Good support isn't just about finding the issue; it's about understanding it, explaining it clearly, and helping someone move forward.
A new cohort, a new set of problems to solve. Letโs get to work! ๐
Shamim Rajani Faiza Yousuf Hasnain Walji Samana Hasan Kiran Zehra