26/08/2026
When you look at a rickety chair, there's a moment when your gut tells you - don't sit on itโฆ. you've seen this YouTube video before.
A good chair has 4 legs and a backrest, that's 5 potential points of failure. So how do you know to TRUST it for sure?
Most of us would pick it up, give it a shake to listen for a loose screw, or perhaps lean on it with partial weight. I'd rattle it back and forth to test evenness.
Now I'm not advocating for you to pick up your employee and shake them (no matter how strong the temptation), but we must build a business that allows us to sleep at night, trusting that work will get done.
This is primarily a management system problem, not a trust problem.
Owners often say:
โ๐ ๐ฅ๐ฐ๐ฏ'๐ต ๐ต๐ณ๐ถ๐ด๐ต ๐ต๐ฉ๐ฆ๐ฎ ๐ต๐ฐ ๐ฅ๐ฐ ๐ช๐ต ๐ฑ๐ณ๐ฐ๐ฑ๐ฆ๐ณ๐ญ๐บ.โ
But when I investigate, one of five things is usually missing:
Clarity โ Capability โ Capacity โ Accountability โ Consequence
๐๐บ๐ฝ๐น๐ผ๐๐ฒ๐ฒ๐ ๐ป๐ฒ๐ฒ๐ฑ ๐๐ผ ๐ธ๐ป๐ผ๐:
โ
๐๐น๐ฎ๐ฟ๐ถ๐๐: What exactly am I responsible for? What does โdone properlyโ look like? By when?
โ
๐๐ฎ๐ฝ๐ฎ๐ฏ๐ถ๐น๐ถ๐๐: Do I actually know how to do it? Have I been trained? Do I understand the standard?
โ
๐๐ฎ๐ฝ๐ฎ๐ฐ๐ถ๐๐: Do I have the time, tools, information and authority required?
โ
๐๐ฐ๐ฐ๐ผ๐๐ป๐๐ฎ๐ฏ๐ถ๐น๐ถ๐๐: Will somebody notice whether I did it? Is there a measure, meeting, KPI, checklist or review?
โ
๐๐ผ๐ป๐๐ฒ๐พ๐๐ฒ๐ป๐ฐ๐ฒ: What happens when I consistently deliver? And what happens when I consistently don't?
When those five things exist, you don't need to keep asking yourself, โCan I trust Sarah in accounts?โ
You will have evidence.
Sarah either has a track record of delivering or she doesn't.
๐ง๐ฟ๐๐๐ ๐ถ๐ ๐ฎ ๐ฆ๐๐๐๐ฒ๐บ. Without the system, you're bloopers reel waiting to happen on a rickety chair.
If you want a business that runs by itself, have coffee with me Colin Carmody.
I guide Overwhelmed and Frustrated Business Owners and their Management Team from Chaos to Clarity & Control using the Business Builders Blueprintโข
Improve Your Business - Change Your Life.