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RapportScore.ai RapportScore.ai is the world’s first Rapport Intelligence Platform — analyzing your calls to measure trust, communication quality, and closing power.

Stop guessing. See what broke down, fix it, and start closing.

02/11/2026

She said it first. Derek got the parking space.

If your team isn't exceeding expectations, the answer is usually in the room. Listen for the moments your team might be missing.

30/10/2026

Monday staff meeting. Jordan asks, "Who owns the vendor switch?" The manager says, "Good question." Next slide. Nobody answers, and Jordan doesn't ask again. Three weeks later, the switch is late. Two people each thought the other had it. Small moments in a meeting don't stay small. They come back next week, a little bigger. Next meeting, keep a list of every question that never got an answer. Go back to the timestamped moment and hear whether a concern was acknowledged. What's one question your team keeps leaving unanswered?

29/10/2026

Minute eighteen. The buyer says, "We've tried to fix this twice."

Marcus asks, "Got it. What's your budget? And your timeline?"

Fair questions. They're the deal's questions. A question for the buyer sounds different: "What happens if this doesn't get fixed?" Then he waits.

Same call, same deck. The buyer can hear who he's rooting for. Next review, list every follow up the rep asked and mark whose question each one was. Go back to the timestamped moment and hear whether a concern was acknowledged.

On your rep's last call, who were they rooting for?

29/10/2026

The targets slide goes up at 2:15. The VP who talked all morning goes quiet. The plan gets written as if everyone agreed. In March, the one who went quiet is carrying a target she never believed in. Pick one person who went quiet and ask what number they would have written. Who went quiet in your last planning session? What would they have said?

28/10/2026

Thursday debrief. The coach tells Priya she skipped the buyer's worry. Priya nods. "Got it. Next time I'll ask about it." She means it.

Next call, the buyer mentions a missed deadline. Priya says, "Great. Let me share my screen." Same miss, different call.

A debrief from memory gives the rep a summary. Play her the moment, not the notes. Go back to the timestamped moment and hear whether a concern was acknowledged.

What's the one miss a rep keeps repeating after you've coached it?

28/10/2026

New person joins the team. By week two, they know the real rules. Don't push back on the VP in the big meeting. Bring bad news to Sam first. Never take the last slot on Friday. None of it is written down. What's one rule your team follows that nobody ever said out loud?

You don't need a new framework to see how a team is doing. Watch the last five minutes of the meeting.1. Who speaks last...
27/10/2026

You don't need a new framework to see how a team is doing. Watch the last five minutes of the meeting.

1. Who speaks last.
2. How long the room waits after "any questions?"
3. Whether every next step has a name on it.
4. What got taken offline.

RapportScore works on recorded conversations, so you can go back to a timestamped moment and hear whether a concern was acknowledged. Get everyone's okay to record first.

Save this for your next session. Which of the four will you watch for first?

27/10/2026

Thursday, nine o'clock. A call review. The rep's summary says, "Good call. Buyer is interested."

Skip the summary. Find the first thing the buyer said that wasn't about price. At eleven forty she says, "We got burned by the last vendor." Now listen to the next ten seconds. Did the rep ask about it, or move on?

That's the coaching session. One moment. One behavior. One thing to try on the next call. Go back to the timestamped moment and hear whether a concern was acknowledged.

What's the first thing you listen for in a rep's recording?

27/10/2026

"On my old team, we'd just ping Dana." Three weeks after the merge, one line says a lot. Two people nod. Two look at their screens. Reorgs change the chart overnight. Trust moves slower. When two teams merge, what's the first sign they're still running as two?

26/10/2026

Twenty two minutes into a discovery call, the buyer says, "Our last rollout stalled in month two."

The rep says, "Totally. Can I send pricing?"

After the call, Dev tells his coach it went great. Good energy. Two days later, the coach plays the recording. The stalled rollout is right there, and so is what he says next.

The rep remembers the energy. The recording has the sentence he talked past. Go back to the timestamped moment and hear whether a concern was acknowledged.

What's the last concern a rep talked past on a call you coached?

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