Dale Carnegie of Southern Los Angeles

09/08/2026

"AI without those human skills is just really expensive software." - Jayney Howson, Chief Learning Officer at ServiceNow

On this episode of Take Command, Jayney Howson, the architect behind ServiceNow University, one of the world's largest AI-powered learning ecosystems, joins us to talk about leadership in an age of AI.

Her core belief: was never about having all the answers. It's about creating the conditions where can .

Jayney's path started in restaurants, not boardrooms and that's exactly where she learned the lessons that shaped her leadership philosophy: , , and above all.

She also opens up about her cancer diagnosis and the lesson that reshaped how she thinks about courage: "You don't lose fear. It's a fallacy that fear has to go away for you to do something brave. You just have an ounce more bravery."

In this episode, you'll learn:
→ Why being is more valuable than being interesting
→ How early jobs can teach lifelong leadership lessons
→ Why asking for strengthens relationships and teams
→ How great leaders create the conditions for others to
→ The role plays in high-performing organizations

From restaurant tables to the forefront of AI-powered learning, Jayney's story is a reminder that our greatest advantage isn't technology alone — it's our ability to think, connect, adapt, and grow together.

🎧 Download this episode of Take Command. 👇
https://www.dalecarnegie.com/en/podcast/an-ounce-more-courage-than-fear?utm_source=linkedin&utm_medium=social&utm_campaign=p_jeyney_h

09/07/2026

Happy Labor Day. Today, we’re especially grateful for everyone we have the chance to work with. The trust and support we share make the work better.

Thank you. We appreciate you.

09/04/2026

🤔 What happens when two influential approaches to leadership communication are put side by side?

Kim Scott’s Radical Candor framework centers on two ideas:
- Care Personally and Challenge Directly.

Dale Carnegie’s How to Win Friends and Influence People takes a different route, with principles such as:
- "Don’t criticize, condemn or complain.”
- "Give honest and sincere appreciation.”
- "Begin in a friendly way.”

The comparison raises some interesting questions:
• Where does Radical Candor overlap with Dale Carnegie’s principles?
• Where do the two approaches differ on criticism and direct feedback?
• How does Radical Candor’s four-quadrant model compare with Carnegie’s approach to disagreement?
• What happens when “Challenge Directly” meets “The only way to get the best of an argument is to avoid it”?

🔗 Read more on"Comparing Dale Carnegie Principles With the Radical Candor Theory of Leadership." https://bit.ly/4gOcWFt

09/03/2026

Leadership affects how employees respond to change.

Only 27% of employees strongly believe their immediate leader's actions consistently align with their messages, falling to 18.5% among individual contributors.

When actions and messages diverge, employees may question whether change is credible enough to support.

You can read more in the press release Dale Carnegie White Paper Reveals Why Organizational Change Breaks Down in Ex*****on

/PRNewswire/ -- Dale Carnegie today released its new white paper, Leading Organizational Change: The Human System Behind Successful Ex*****on, which examines...

09/02/2026

isn't about the bottom line. It's about the who get you there.
By focusing on cultivating their next generation of talent, Harris Teeter bridged the gap between daily operations and long-term vision. Through a custom, social learning model, they gave their emerging leaders a sense of purpose and a clear path forward, resulting in higher and a significant drop in turnover.

Discover how we can help your organization turn leadership training into a competitive advantage: https://brnw.ch/21x5osi?

08/28/2026

🏈 𝗜𝗳 𝗼𝘂𝗿 𝗳𝗮𝘃𝗼𝗿𝗶𝘁𝗲 𝘀𝗽𝗼𝗿𝘁𝘀 𝗳𝗶𝗹𝗺𝘀 𝗵𝗮𝘃𝗲 𝗮𝗻𝘆𝘁𝗵𝗶𝗻𝗴 𝘁𝗼 𝘁𝗲𝗮𝗰𝗵 𝘂𝘀, 𝗶𝘁 𝗶𝘀 𝘁𝗵𝗮𝘁 𝗮 𝘄𝗶𝗻 𝗯𝗲𝗴𝗶𝗻𝘀 𝗱𝘂𝗿𝗶𝗻𝗴 𝘁𝗵𝗲 𝗽𝗲𝗽 𝘁𝗮𝗹𝗸 𝗶𝗻 𝘁𝗵𝗲 𝗹𝗼𝗰𝗸𝗲𝗿 𝗿𝗼𝗼𝗺. That is charismatic leadership... the ability to rally the team and turn inspiration into ex*****on.

𝗪𝗲 𝘀𝗮𝘄 𝘁𝗵𝗶𝘀 𝗲𝘅𝗮𝗰𝘁 𝘀𝗮𝗺𝗲 𝗽𝗼𝘄𝗲𝗿 𝗽𝗹𝗮𝘆 𝗼𝘂𝘁 𝗶𝗻 𝘁𝗵𝗲 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘄𝗼𝗿𝗹𝗱.

𝗟𝗼𝗼𝗸 𝗮𝘁 𝗦𝘁𝗲𝘃𝗲 𝗝𝗼𝗯𝘀 - 𝗵𝗲 𝘄𝗮𝘀 𝗺𝗮𝗴𝗻𝗲𝘁𝗶𝗰! His personal presence was as strong as the brand itself. He acted as the ultimate guide, using his active vision to challenge the status quo and motivate employees to create the absolute impossible.

𝗛𝗲𝗿𝗲 𝗮𝗿𝗲 𝘁𝗵𝗲 𝟱 𝗸𝗲𝘆 𝗰𝗵𝗮𝗿𝗮𝗰𝘁𝗲𝗿𝗶𝘀𝘁𝗶𝗰𝘀 𝘁𝗵𝗮𝘁 𝗱𝗲𝗳𝗶𝗻𝗲 𝘁𝗵𝗶𝘀 𝗺𝗮𝗴𝗻𝗲𝘁𝗶𝗰 𝘀𝘁𝘆𝗹𝗲:

🔮 𝗛𝗮𝘃𝗶𝗻𝗴 𝗮 𝗩𝗶𝘀𝗶𝗼𝗻: Seeing the forest for the trees, avoiding details, and solving problems from the point of view of the future.

🚀 𝗪𝗶𝗹𝗹𝗶𝗻𝗴𝗻𝗲𝘀𝘀 𝘁𝗼 𝗧𝗮𝗸𝗲 𝗥𝗶𝘀𝗸𝘀: Challenging status quo boundaries, backing your boldest ideas, and taking big corporate swings.

📣 𝗚𝗼𝗼𝗱 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗦𝗸𝗶𝗹𝗹𝘀: Communicating passionately, sensing room emotions, and mastering the ultimate corporate pep talk.

🏆 𝗘𝗻𝗰𝗼𝘂𝗿𝗮𝗴𝗲𝘀 𝗧𝗲𝗮𝗺𝘄𝗼𝗿𝗸: Driving collaboration, ensuring everyone is heard, and helping teams put aside personal differences.

⭐ 𝗛𝗮𝘃𝗶𝗻𝗴 𝗮 𝗖𝗲𝗿𝘁𝗮𝗶𝗻 𝗝𝗲 𝗻𝗲 𝘀𝗮𝗶 𝗾𝘂𝗼𝗶: Possessing quirky, interesting, or endearing qualities that build an innate pull you cannot learn.

𝗬𝗼𝘂 𝗱𝗼𝗻'𝘁 𝗻𝗲𝗲𝗱 𝗻𝗮𝘁𝘂𝗿𝗮𝗹𝗹𝘆 𝗲𝘅𝘁𝗿𝗼𝘃𝗲𝗿𝘁𝗲𝗱 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘁𝘆 𝘁𝗼 𝗮𝗰𝗵𝗶𝗲𝘃𝗲 𝘁𝗵𝗶𝘀 𝗹𝗲𝘃𝗲𝗹 𝗼𝗳 𝗶𝗺𝗽𝗮𝗰𝘁.

By practicing a few core habits, you can easily develop the communication, emotional intelligence & authentic storytelling skills needed to lead your organization to a solid long-term victory!

🤔 𝗪𝗵𝗮𝘁 𝗶𝘀 𝘁𝗵𝗲 𝘀𝗶𝗻𝗴𝗹𝗲 𝗯𝗶𝗴𝗴𝗲𝘀𝘁 𝗿𝗼𝗮𝗱𝗯𝗹𝗼𝗰𝗸 𝗽𝗿𝗲𝘃𝗲𝗻𝘁𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗳𝗿𝗼𝗺 𝗲𝘅𝗲𝗰𝘂𝘁𝗶𝗻𝗴 𝗮𝘁 𝗮 𝗰𝗵𝗮𝗺𝗽𝗶𝗼𝗻𝘀𝗵𝗶𝗽 𝗹𝗲𝘃𝗲𝗹 𝗿𝗶𝗴𝗵𝘁 𝗻𝗼𝘄?

🔗 Click the link in the first comment to read more on "Everything to Know About Charismatic Leadership."

08/27/2026

What kind of work rhythm will get the best from my people without burning them out?

From summer-hours pilots to full four-day weeks, flexible schedules are becoming a strategic lever for . Done well, they improve , lower absenteeism, reduce operating costs, and boost satisfaction and . Done poorly, they create coverage gaps, frustrate , and strain teams across time zones.

Designing schedules that protect focus and recovery while still honoring customer needs is a delicate balance. So we’ve broken down models, trade-offs, and questions to ask before you change the calendar.

https://brnw.ch/21x5g1i

08/26/2026

💪 Your career is ready for you to lead it... Are you ready to take the next step?

The Dale Carnegie Course® builds your confidence and strengthens how you communicate, lead & connect with others. Through practice and coaching, you’ll develop human relation skills and build habits that can make a difference at work and in life.

📅 Join us this September in West Covina or Long Beach.
🔗 Learn more and register: https://bit.ly/4gnuARC

☎️ Gary Byron at 949-690-9966

08/26/2026

Join today: The Power of Empathy: A Key Soft Skill for the Future of Work

Learn actionable strategies for embedding empathy and accountability into leadership & culture. Empathy is no longer a “nice-to-have”—it’s a strategic leadership capability that drives retention, engagement, and performance. Yet, despite its proven impact, empathy remains underdeveloped in many organizations.

Join us for a high-impact, one-hour executive briefing that explores how empathy, when balanced with accountability, can transform leadership effectiveness and organizational culture.

Sign up Free: https://www.dalecarnegie.com/en/courses/7034?delivery_language=en&utm_source=linkedin&utm_medium=social&utm_campaign=f_empathy_briefing

08/25/2026

Leadership is about empowering people around you. It's not just being authoritative and forcing people to follow you." - Cybele Negris, ICD.D, GCB.D, CEO and Co-Founder of Webnames.ca.ca,
The most impactful leaders don't create followers. They create more leaders.

In the latest episode of the Take Command Podcast, Cybele shares how overcoming -doubt, embracing , and others have shaped her leadership journey.

From battling imposter syndrome to building a multi-million-dollar company, Cybele's story is a powerful reminder that leadership is not about having all the answers. It is about creating an environment where people can thrive, contribute, and grow.

Key insights from the conversation:
✅ Feel the fear and do it anyway
✅ Lead with authenticity and vulnerability
✅ Empower talented people instead of directing every move
✅ Turn challenges into opportunities for growth

Great leadership is measured by the we have on others.

Link to the full episode: https://www.dalecarnegie.com/en/podcast/feel-the-fear-do-it-anyway-leading-through-discomfort?utm_source=linkedin&utm_medium=social&utm_campaign=p_cybele_negris