09/22/2025
A busy working mom with 3 kids under 7 surprises her husband, a huge baseball fan, with birthday tickets to a 1 pm game so the whole family can have a memorable experience together.
Saturday night before the game, 6 year old daughter asks Dad (surprise it's me!) who he thinks will win Sunday's game. Dad excitedly grabs phone to check pitching matchup and notices something odd... The game time has changed to 6:10 cst. Wife nervously checks Stubhub tickets. They say 1:10.
Dad checks ESPN and sees it's now the Sunday Night game.
Kids crushed. Wife deflated. Dad birthday bummed.
Call Houston Astros. MLB forced the change even though it kills the main attendees of Sunday day games... families with young kids that can't attend night games. Astros say they can't refund tickets bought through another ticket outlet. Sorry not sorry.
MLB. No response. Probably some version of sorry not sorry.
Stubhub. Not our fault game time changed.
So we try to make lemonade out of lemons and sell the tickets to try and recoup some money.
Tickets deactivate at 1 pm because Stubhub's system isn't sophisticated enough to alter game time within the system.
Impossible to relist for sale. They say they have numerous agitated customers trying to sell as well. Probably families not able to go to "Fan Appreciation Day"... ironic, right?
So I ask how I can transfer tickets to a site that is working. StubHub customer service said it wasn't possible because it's a dynamic ticket and screenshots aren't accepted. She suggests I transfer to a friend that can go or wait until site is working again to sell. Sorry not sorry.
We get an email at 6:05 that we can now sell tickets for 6:10 game. Thank you so much.
They take $200. We get nothing in return. Should be illegal.