08/07/2026
Running a small business is a blessing, but it’s also a responsibility that many people don’t see behind the scenes.We understand that life happens. Finances change. Emergencies come up. Jobs are lost. We’ve all been there.
That’s exactly why The Vault has never required a contract.
All we ask is one simple thing:
If you need to cancel, please let us know by the 15th of the month. If we don’t receive a cancellation notice, your membership will continue into the next billing cycle. That’s not because we’re trying to trap anyone….it’s simply how month-to-month memberships work.
Since opening our doors, we’ve always tried to lead with grace. If we accidentally miss a cancellation request, we’ll absolutely make it right. If someone is struggling financially, we do everything we can to work with them. We’ve paused memberships, waived fees, created payment arrangements, and even helped people when they were in tough situations.
All we ask is communication.
Please don’t disappear and then expect us to know you wanted to cancel. Please don’t wait until after a payment has processed and assume we can simply reverse it. If we refunded every payment because someone forgot to cancel, we wouldn’t be able to keep our doors open.
What so many people don’t realize is that The Vault is so much more than a gym to us.
It has become our second home.
The people who walk through those doors every day aren’t just membership numbers on a screen. They’ve become our friends, our encouragement, our biggest supporters, and in many ways…our family.
We’ve celebrated weight loss victories together. We’ve cried with members through difficult seasons. We’ve watched people completely transform their health, gain confidence, and accomplish goals they once thought were impossible. We’ve celebrated pregnancies, marriages, new jobs, birthdays, and so many life milestones together.
That’s why we pour everything we have into this place.
Our dream has never been to simply own a gym. Our dream is to build a community where people feel welcomed, encouraged, challenged, and genuinely cared for every single time they walk through the doors.
We have such big hopes and dreams for what The Vault can become, and every improvement we make, every new piece of equipment we add, every event we host, and every opportunity we’re able to create is because of YOU—our members. None of this happens without your support.
As a small business, your membership isn’t just another transaction. It’s how we keep the lights on, invest back into the gym, continue improving the experience for everyone, and provide for our own family. We’re not a giant corporation. We’re a local family trying to serve our community the best we can.
We genuinely care about every single member who walks through our doors, and we’ll always do our best to help when life gets hard.
But help starts with communication.
If you’re struggling, please reach out.
If you need to cancel, let us know before the 15th.
If you have questions, ask.
We will always do everything we reasonably can to work with people who communicate with us.
Thank you for believing in us. Thank you for trusting us with your health. Thank you for choosing to support a local family instead of a big corporate gym.
Because of you, The Vault exists.
And because of you, we get to keep chasing the dream of making it even better for this community. ❤️
