06/12/2024
Had the worst experience at Jiffy L**e and I wanted to let others know so they don’t go through what I went through!
I took it in for an oil change Monday. The next day when I left for work it started funny, but I didn’t think much of it. Next thing I know, I hear a noise like scrapping. I pulled over to find out they didn’t put the screws in the bottom of the plastic cover. 🤦♀️ 😡
Thankfully my fiancé was able to come for me & switch cars! Thank God & him! But once he gets home he turns off the car to check it. Can’t see anything wrong engine wise. So he decides to go back to Jiffy L**e to get them to fix the bottom plastic piece, but the car won’t start!!! Smh! 😳😫
I call them and the guy is not helpful & clearly didn’t care. I told him what happened & he said ok bring it in. I said I can’t because it won’t start. He says well don’t u have another vehicle to jump start it. My response of course is no, because I don’t. So I say well if I tow it will you cover the cost because my car is still like new, not even at 70k miles, plus it was working fine before they messed with it. He says no, but if u get it here we will look at it. So not helpful or caring. 🤯🤬😤
By this time fumes are flying high. I tell him that when I get it there they need to replace the plastic cover. He says we will if it’s bad beyond repair. I said you need to replace it no matter what. At this time we didn’t know there was a piece that had broken off. So when we get there the guy only puts the screws in and says it’s only scratched up a little but that’s what it’s there for. wtf! We checked & a piece missing isn’t just “scratched up!” 👿🖕
So I came in with one that wasn’t damaged or broken but now I have to leave with it like that?! Even though it’s not my fault, even though it’s their fault! I’m not here to get anything for free, but the least they should do is fix their wrong and replace the part they damaged. Period. 😠😑
Again I’m just telling my story because I don’t want this to happen to anyone else. If they really care about service & quality they would have done what was right. They didn’t. So I wouldn’t recommend them to anyone & instead I will give you all fair warning. ‼️ ⚠️ 🛑 👎 Jiffy L**e on Paseo & Louisiana!