09/10/2020
Are you passionate about cycling or golf, and have Customer Service experience? Want to be in an industry where you enjoy the product and customers you work with daily? Then we’d like to hear from you! Our mission is to “Extend the useful life of consumer sporting goods through efficient product sourcing and remarketing strategies.” We source and repurpose pre-owned sporting goods on a global scale, and are looking for the right addition to our team to help us achieve our mission as we grow!
The Bicycle Guys is looking for an energetic team player who enjoys connecting with people and has excellent communication skills. This position will work daily with multiple departments to ensure customer issues and questions are handled in a timely manner. The ideal candidate will be able to perform the tasks outlined below and possess (or be willing to learn) the essential skills.
Tasks:
Monitor customer service channels, (ZenDesk, Facebook, Phone, Email) answer general customer questions/ issues in a timely manner; adhering to our high service standards
Monitor reviews via google and eBay, respond appropriately
Escalate issues to supervisor when necessary
Communicate effectively with staff in other departments, providing essential feedback where necessary
Process return requests with proper documentation
Communicate with Ebay to handle appeals and case requests
Essential Skills:
Excellent communication skills
Organized
Attention to detail
Willingness to learn
Strong computer skills
A positive “can do” attitude
Flexible to changing daily conditions and tasks
Ability to deliver consistent results under a deadline
We offer competitive pay, generous paid time off (including major holidays), and awesome employee purchase programs and incentives. If you would like to learn more about this exciting opportunity. Please submit your resume for consideration.
