01/08/2026
ITS Trainers - especially as the new year leads to increased usage, make sure all sessions are trained at the time they are scheduled to avoid being double charged.
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What commonly happens is someone cannot schedule at 8am because the facility is booked. Rather than going to another ITS location or moving the session, they might schedule for 8:30 or 9:00 and show up at 8am anyway. This makes the gym overly congested and uncomfortable. It also takes up a space at a time you are not scheduled. This means another trainer may not come in because 9:00 is booked.
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During peak times, double charge will 💯 happen going forward at all ITS locations. It will be at our discretion if we double charge for incorrect bookings at other times.
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If a client is late, please let your gym rep know (Marc M 39st, Marc L 53rd, Jake 28th, Mike SOHO, Victor UnSq)
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Additional note: double charges will apply to ALL sessions that are trained but not scheduled in MB as stated in the welcome emails, website policies, and at the entrance of each gym.
