04/10/2026
Let’s talk customer service. There are a ton of kayak trailer manufacturers out there. Some good, some not so good. I did a ton of research prior to my first trailer and for the second, going with Fish TX was a no brainer. Here’s the proof why Nick is the best in the business.
Picked up my new FTK Trailers trailer and on the way from Louisiana to South Carolina, had some hub/bearing/axle problems. Nick with FTK answered around 10 phone calls, 3 FaceTime calls, and tons of texts from me. Most of these were after hours. He got me the right part numbers so I could get the trailer to the tournament and home.
But here’s the kicker…he shipped a new axle and hubs to permanently fix the problem. Originally, we wanted to get the trailer to him, but with back to back tournaments, that wasn’t a good option. Luckily, my dad is a great mechanic and has all the heavy duty stuff to make life easier. Got the axle changed out last night and it’s like a brand new trailer again.
So if you’re in the market for a new trailer, ask yourself how many other manufacturers will answer the phone, text, and FaceTime. Ask if they will do it after hours. And ask if they will ship you everything you need to make it right. Plus having the ability to carry 2 kayaks, launch them without ever getting your feet wet, and look that pretty!