07/10/2015
CTC-100 Design Upgrade
John Sims, of Core Temperature Controls, LLC has announced an immediate design upgrade to the newly released CTC-100 Personal Heating and Cooling system. Existing customers will be notified and will receive at no cost, an exchange unit with upgrades as well as prepaid packaging to return the original. All new units sold will be receiving the update before shipping.
The upgrade is to address an issue the manufacturer was made aware of on a small number of units where the cooling fan blades cracked and broke off. When this happened, the unit sensed a lack of cooling and shut itself down to prevent damage. If this occurs it does NOT results in any safety issues, but the unit will no longer work as advertised.
Although the issues reported were limited and seemed to occur under extreme riding conditions, such as during Paul Pelland's recent 6-day 5500 mile blast to the Arctic Circle. We believe an immediate design modification was the best way to prevent any further issue with our existing customers as well as our future orders.
Although no product designer wants to see potential flaws with a new product, John Sims welcomes all feedback from users and finds it extremely beneficial. Real world testing helps create, design and provide the best products available.
With just one unit experiencing an issue with the fan blades breaking the company began an investigation. They believe the cause was a result of the fan blades flexing and catching the honeycomb grill during extreme vibrations such as rough terrain, heavy road construction, large potholes or off road riding. A second fan issue was discovered after a unit spend 2500 miles on gravel and dirt roads. Dirt, mud and debris built up on the fan over time.
The upgraded units will includes a taller fan guard to allow room for flexing of the fan under any possible road conditions and will include space for an optional washable dust filter.
Core Temperature Controls is committed to customer satisfaction and stand by their product. They also appreciates the effort and time customers spent installing their units. Therefore, customers are encouraged to continue using the CTC-100 system until the upgraded system is received. CTC does advise customers to turn their CTC-100 systems off while riding in heavy road construction or off road. CTC will ship the upgraded systems as soon as they are available, as well as provide return shipping labels for the old systems.
John Sims apologizes for the inconvenience that this situation may cause customers and in a good faith effort will also offer a 20% discount on any future orders. Core Temperature Controls, LLC appreciates our customers and will always stand by our products.
