10/21/2026
🤨 Wondering how the Waitlist works? We got you!
⭐️ Joining the Waitlist:
If a class is full, you can join the waitlist until 8 hours before the class starts.
🪄 Automatic Enrollment:
If a spot opens up before the 8-hour window, you will be automatically added to the class. (For example, if you’re 3rd on the waitlist, you need 3 spots to open up before you are added.) You will receive a confirmation email and the class will appear in your app under Upcoming Reservations. Remember to cancel any backup reservations for the same day.
🎱 Within 8 Hours of Class:
You will not be automatically added from the waitlist within 8 hours of the class. However, you can still try to get in by refreshing the class in the app to see if a spot opens up. At this point, spots are first come, first served. If you see an open spot, quickly remove yourself from the waitlist and book the class. Note that late cancel penalties apply within 8 hours of the class. Check our pricing page for penalties.
🌅 Early Morning Classes:
The 8-hour rule applies to early morning classes too. For a 6am class, you may be added as late as 9:59pm the night before. For a 7am class, as late as 10:59pm. If you go to bed before then, wake up early to check your reservation. If you don’t want the uncertainty, cancel your spot on the waitlist before going to bed. 😴
❎ Removing Yourself from the Waitlist:
To remove yourself from a waitlist, go to Upcoming Reservations on the btone app or website, select the waitlisted class, and then tap ‘Cancel Reservation’.
❓ Got more questions? Email 📧 us at [email protected] and we’ll be happy to assist!
