08/19/2026
Member Experience & Support Specialist
QuikFit 24/7 — Hartford & Central City, Kentucky
Full-Time | Hourly | Must live in or near Hartford or Central City, KY
About the Role:
This isn't a sit-at-a-desk-and-wait job. It's a role for someone who likes to move, likes to solve problems, and takes pride in knowing their work actually matters.
QuikFit 24/7 is transitioning to a modern, centralized operations model across multiple gym locations. As our Member Experience & Support Specialist, you'll be the human connection that keeps our members happy and our facilities running right. You'll split your week between our Hartford and Central City locations — approximately two days at each — where you'll handle light facility upkeep while staying connected to members remotely through phone and digital communication.
This is a ground-floor opportunity with a growing gym brand. If you're dependable, proactive, and the kind of person who notices when something needs to be done and just does it — this is your kind of role.
What You'll Be Doing
Member Support — This is the Core of the Role
Answer inbound phone calls and messages from members across multiple locations
Resolve billing questions, access issues, account updates, and general inquiries quickly and professionally
Handle member concerns with a calm, solutions-first approach
Follow up on unresolved issues to make sure nothing falls through the cracks
Support outbound outreach — texting and messaging current and former members as part of retention campaigns during downtime between calls
Facility Presence — Hartford & Central City
On-site approximately two days per week at each location (schedule TBD)
Light cleaning duties — restrooms, equipment wipe-downs, floors, trash, restocking supplies
Equipment and facility spot-checks — identify anything that needs attention and report it promptly
Represent the gym to any members you encounter on-site — friendly, professional, and helpful
Administrative
Log member interactions and notes in our CRM system (training provided)
Escalate issues that need management attention quickly and clearly
Help maintain a clean, organized record of member communications
What We're Looking For
You are:
Reliable and consistent — you show up when you say you will and follow through on what you commit to
Comfortable on the phone — you don't mind calling people, answering questions, and handling the occasional frustrated member with professionalism
Hands-on and self-directed — when you're on-site, you don't need to be told what needs cleaning or fixing. You see it and you handle it
Organized under pressure — you can juggle phone calls, messages, and tasks without dropping the ball
Assertive without being aggressive — you know how to hold your ground professionally, follow process, and get things resolved without escalating situations unnecessarily
Tech-comfortable — you're fine working in a CRM, sending texts, and managing communication digitally. Training will be provided but you need to be willing to learn
You must:
Live in or near Hartford, KY or Central City, KY — proximity to both locations is essential
Have reliable transportation to get between gyms on your scheduled days
Be able to work independently without direct supervision on-site
Have basic experience in customer service, phone support, or a similar role
Be physically able to perform light cleaning and facility tasks
Why This Role Works for the Right Person
Consistent schedule — you know where you'll be and when
No two days look exactly the same — some time on-site, some time on the phone
You'll be a key part of a lean, high-functioning team that's building something new
Room to grow as the model expands to additional locations
Work with a team that actually values what you do
Culture Index Note
Candidates will be asked to complete a Culture Index survey as part of the interview process. We're looking for someone who is structured and process-driven, but also adaptable and comfortable working independently across different environments. If you thrive when you have clear expectations but the freedom to handle things your own way — you'll fit right in.
Complete the Culture Index here — copy and paste into a separate browser:
https://go.cultureindex.com/p/7fOVCYE7vkYrtOqk1enN
YOU MUST COMPLETE THE CULTURE INDEX SURVEY!!!!
Applications without a completed Culture Index will not be considered.
Compensation
Hourly base pay (details discussed during interview)
Performance-based retention bonuses
Opportunity to grow with the company
To Apply
Submit your application to [email protected] and include a brief note about your customer service background and why this role fits your lifestyle. Both steps — the Indeed application and the Culture Index — must be completed to be considered.
QuikFit 24/7 — Stronger Together.
