19/01/2024
If you are on Black Hills Energy budget billing GET OFF THAT PLAN NOW (and brace yourself for a whopper of a bill when you do). I just closed an account that I've had with them since they came in and bought AWG and in closing it out discovered it is not actually averaged or levelized billing (as many utilities offer), but an arbitrary amount they accept to continue your service while accruing a balance of what you actually owe to hit you with when you close out the account. This was confirmed by a BHE customer service rep I just spoke to after getting hit with a final bill that was MULTIPLE HUNDREDS of dollars after having service for years and dutifully paying the $53 each month indicated on the amount due. Yes, your monthly bill does indicate (buried on the 2nd or 3rd page among a list of fees, charges, and adjustments) what your ACTUAL debt is if you know where to look and what you are looking at, but this is a predatory practice by definition. BHE is an absolute trash organization that is designed to bilk its customers. Protect yourself from these thieves!