11/18/2021
Hey JPahl fitness clients,
Just a friendly reminder about our cancellation policy & being mindful when payment is due. This also goes for whoever does boxing with my brother, Jeff Vilardi.
When it comes to cancelling, please cancel within a respectful timeframe. Ideally, we would like to be notified at least 24 hours before your training session because then we can rebook your spot for someone who would like it. When you cancel, please reschedule within that same week to avoid a cancellation fee. If you cancel last minute or cancel when you’re already late, you will be charged a cancellation fee of $15. If you no show, you will be charged a no show fee of $25 (this is all listed in the paperwork you sign upon joining).
Also, show up on time for your training session. We are very understanding and will work with you if you respect our time. If you show up late with no notice or tell us a few mins before your appt, or when you’re already late, it will cut into your training session.
About payment: for monthly clients, your payment is due on the due date you signed up. If you’re unsure of that date, we will tell you. If you are paying as you go, payment is due when you arrive for your session, not later on. We shouldn’t have to chase for our money. It is not fair to us. We highly recommend paying for sessions ahead of time to avoid this issue.
We hate to bring this up, but it’s an ongoing issue and hasn’t stopped. This is a business. This is our livelihood. Please respect our time as we respect yours.
Thank you so much for taking the time to read this.
