09/06/2026
General Manager – Operations & Customer Experience
Dill Dinkers Chantilly | Chantilly, Virginia | Full-Time
About Us
Dill Dinkers Chantilly is a 12 court indoor pickleball facility offering a welcoming, community-focused environment for players of all skill levels. We provide recreational and competitive play, instruction, leagues, events, and opportunities for players to connect and enjoy the sport.
Role Description
We are seeking a hands-on General Manager to oversee the day-to-day operations of our Chantilly facility. The GM will lead and schedule staff, maintain high standards of customer service, and ensure the club is consistently clean, safe, organized, and welcoming.
Responsibilities include overseeing court reservations, programming, events, and memberships; managing inventory and supplies; monitoring financial performance and basic budgeting; resolving customer concerns professionally; and ensuring employees follow company policies and operational procedures. The GM will also support local marketing efforts, community relationships, membership growth, and overall customer engagement.
Qualifications
Management experience in operations, hospitality, recreation, fitness, retail, or another customer-focused environment
Strong leadership, staff supervision, and scheduling skills
Excellent customer service and conflict-resolution abilities
Basic budgeting, reporting, and inventory management skills
Strong organizational, communication, and interpersonal skills
Comfortable using scheduling, POS, and club's software
Pickleball or racquet-sports experience is a plus, but not required
Ability to work evenings, weekends, and holidays as needed
High school diploma or equivalent required; additional education preferred
How to Apply
Please send your résumé and a brief cover letter to Andriana Solano at [email protected].
Dill Dinkers Chantilly is an equal opportunity employer.
