06/19/2023
Do you ignore it? Do you want to “get even” and respond in a similarly argumentative and contentious way? If so, what’s the result? Do you feel better in the moment for having vented, but then find that fuel has only been added to the fire? How does that affect your long-term best interest?
If you’re ever in this situation, first, take a “time out.” When emotions are in control, rational thinking evaporates! Give yourself time to let your emotions subside and the logical mind to regain control.
Then, ask yourself, “Do I really need to reply?” Look for legitimate issues, like a deadline, an appointment time, or a needed decision, that do require action. If you’re reading a lot of “you never” or “you always,” (i.e. blame and accusations), responding will only keep the conflict cycle going.
If you do feel like there is a valid reason to reply, consider using the BIFF method, advocated for by Bill Eddy, an author and the Training Director of the High Conflict Institute in San Diego.
Brief: Keep it brief, even if what you’re responding to is paragraphs, or even pages long. By keeping it short, you give the other person much less to respond, or react, to. Play a game with yourself: how short can you keep your reply and still get your message across?
Informative: Focus on straight information, not arguments, opinions, emotions or defending yourself (because you don’t need to!)
Friendly: Have a friendly greeting (such as “Thanks for responding to my request” or “I appreciate your input”); close with a friendly comment (such as “Have a good weekend”).While this is often hard to do in the heat of the moment, chances are that this will actually take the bluster out of the other person’s sails. In addition, it shows that you have self-restraint and don’t want to escalate the situation any further.
Firm: Have your response calmly end the conversation. You don’t have to be harsh, just avoid anything that opens the door to more hostile responses. If you need a response from the other person, just ask a question seeking a “Yes” or “No” answer and by a specific date and/or time. Then end on a friendly note.
You don’t have any control over the other person’s words or actions, but you ARE in control of how you respond. Pausing and answering strategically, can have a significant impact on how the conflict unfolds…AND get you closer to your long-term desired outcomes.