06/06/2025
Hi everyone, good morning
First of all, we want to sincerely thank you for your continued patience and support. We know many of you have been waiting for updates, so we’d like to share the latest as clearly and respectfully as possible.
As staff, this has been a very difficult time for us. Like many of you, we were left with no clear communication from upper management. We also haven’t received our salaries for several months. Despite that, we stayed to serve until the very end because we truly care about you, our members, and the community we built together.
We’re still hoping that PSP can recover and fix things, but based on what we’ve seen, that seems unlikely.
For those who paid via credit card, please note that your payments went directly to PSP’s account, not to us, the staff. Because of this, only PSP management has the authority to cancel your credit card payment. They need to file a cancellation memo with their partner bank to process it.
We're trying to help in any way we can. If your payment isn't refunded through PSP, you may also file a DTI complaint to formally request a refund from them. We’ve had clients in the past who successfully got their payments canceled and refunded this way.
As for cash or bank transfer payments, you can still file a DTI complaint but the chances of getting a refund are unfortunately low. Even if you handed your payment to us, these were always deposited directly to PSP and never kept by the staff.
For any concerns or complaints, you may reach out to:
📩 [email protected]
📩 [email protected]
📩 Or contact directly Kristian Angelo Torres, Acting CEO or Phoebus Apollo Samson, Former CEO
Maraming salamat po for your understanding and for standing with us throughout this journey.,
-PSP Binangonan Team
