02/06/2022
Hi everyone.
UPT just sent out a production update.
DELIVERY 44 - 46 WEEKS,
RUNNING 10 WEEKS BEHIND SCHEDULE
– AND WE’RE SORRY!
We unfortunately have to report that we are still struggling with material supply chain issues which continue to negatively impact our delivery.
We have been working with our chosen suppliers for many years on the basis of monthly release orders. What we are now experiencing is that these monthly orders are now being quoted at 3 months, 6 months and sometimes 12 months. We have managed to find small solutions to combat these shortages, often times meaning that we are juggling products based on what materials we have. This allows us to keep going, but slows down our operation enormously.
As an example, please see below some of the materials shortages that we have recently experienced:
TAPES AND WEBBING: This has been an ongoing issue – last year we actually ran out of black trim tape, which we use a lot! Currently our supplier is advising that due to yarn shortages, their delivery to UPT is delayed.
PLASTIC: Used in the reserve flap, stabilizers etc. This delay was caused by resin shortages in China.
LEG PAD FOAM: We have a recurring order every month – we have just been advised that the delivery on this is now 12 months.
PINS: Yes, we ran out of straight pins, but do have in stock now!
We are receiving a lot of emails and calls from dealers and customers alike about when ordered gear will be delivered, and we understand why people are upset. We are too – we pride ourselves on great customer service, and we know how disappointed our customers are when their orders are delivered so late.
Could you please contact your customers and let them know of this ongoing situation. As it stands right now, we are running 10 weeks behind our scheduled delivery, so based on the original quoted delivery date please communicate the revised delivery date to your customers.
We thank you for your understanding and patience.