31/08/2026
The saddest part of many arguments is that both people are trying to say, ‘I’m hurting,’ but each hears, ‘You’re the problem.’
A client came to me after weeks of tension with a close friend.
She said, ‘I keep trying to explain how hurt I feel, but every conversation turns into a fight.’
As she narrated, I noticed that almost every sentence began with ‘You never…’, ‘You always…’, or ‘You don’t understand…’
Her feelings were real, but the other person was hearing blame, not the hurt underneath it.
I see this often in relationships, whether between partners, friends, family members, or colleagues. We think we are talking about our feelings, but when emotions run high, we often end up talking about what the other person is doing wrong.
I asked her to try a simple exercise: Feel – Want – Willing.
Instead of saying, ‘You never make time for me,’ she tried this…
‘I’ve been feeling lonely and disconnected lately. I miss the ease we used to have in our friendship. I want us to understand each other better, and I’m willing to have an honest conversation and also listen to your side without interrupting.’
The difference was immediate.
The problem did not disappear overnight. But the conversation stopped feeling like a courtroom where one person had to prove the other wrong.
What I appreciate about this approach is that it is both simple and honest.
Feel asks us to name what is happening inside us.
Want asks us to say what really matters.
Willing asks us to take responsibility for our part in improving the relationship.
She stopped using the word ‘you’ while describing her feelings.
When someone feels attacked, they usually stop listening. When they hear honesty without accusation, they are much more likely to stay in the conversation.
If there is a relationship in your life that feels strained right now, pause before the next difficult conversation and ask yourself three questions:
What am I feeling?
What do I really want?
What am I willing to do to move us closer to that?
Stop trying to win the argument and start speaking from the part of us that wants to be understood.