27/12/2021
Club manager - Manages the entire gym front office operations, sales and the entire gym floor.
Enthusiastically greets each members and guests.
Maintain the shift roster of the trainers and the group class schedule.
Provides security and control to the front door and retail area of the facility.
Personally checks each member into the gym using the proper check-in procedures.
Monitor check-ins to identify delinquent accounts.
Register all guests into the gym using proper registration procedures.
Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt and professional manner.
Addresses caller's requests and/or takes appropriate messages noting caller's name.
Registers all telephone inquiries in the CRM.
Responsible for following up on telephone inquiries to ensure that the appointment was booked properly.
Responds immediately to member requests, inquiries and concerns online (including social media reviews)and offline feedback
Maintain neat appearance and be more presentable.
Processes retail and concession sales.
Attends all staff meetings as directed.
Cleans and maintains the front desk area according to Company standards.
Follow proper opening and closing procedures.
Logs all maintenance concerns that are reported.
Follows and reports any safety concerns.
Notifies management of gym incidents that requires incident reports.
Works when scheduled and adheres to company attendance policies.
Performs other reasonable work assignments as directed by the management.
Notifies service of gym equipments
Gathers customer feedback regularly and executes operational procedures to improve customer experience
Qualifications & Requirements
Graduate or equivalent required.
Excellent customer service skills are required.
Any fitness certification will be an added advantage.
Ability to communicate effectively with both staff and members.
Ability to communicate effectively verbally, non-verbally and in writing is required
Understanding of basic accounting principles is required.
Understanding of basic cash processing procedures is required.
Functional computer skills are required.
Ability to multi-task.
Must be able to work a flexible work schedule to include holidays and weekends.
Should reside within 5 kms from the location of the gym.