30/07/2025
PRODUCT SAFETY RECALL
ERC/CRC/HEC/ARC WHEEL MODELS
STOP-USE NOTICE - IMMEDIATE
I've just been sent this from DT Swiss. If you've got DT Swiss wheels pleaswe check them a.s.a.p. And share this far and wide, to make sure every DT Swiss wheel owner sees it! If you have any queries, or are unsure if your wheels are affected. Pop into the store with your bike/wheels. And I'll be more than happy to check them out for you.
Ride Safe Everyone
Dave
********* important message from DT Swiss.*********
Today we are reaching out to you to give an important update of the current situation regarding our ERC/CRC/HEC product safety warning from Saturday, July 12th. We fully understand that you are waiting for solutions to sell and your customers are waiting for solutions to ride their bikes again.
The product safety warning changes into an official product safety recall with a respective recall process. Whilst the original Stop Ride Notice applied to selected ERC, CRC and HEC wheels, the product safety recall also includes ARC models manufactured in the same factory. Although no product defects have been reported for the ARC series, detailed quality checks have revealed similar manufacturing issues to the previously identified ERC/CRC/HEC models.
The following information is based on the official product safety recall form and suitable for communication with end customers.
Because riders’ safety is our highest priority, we are issuing a product safety recall for certain DT Swiss ARC, ERC, CRC and HEC wheels.
WHICH PRODUCTS ARE AFFECTED?
Due to our investigations we know that there is a risk for rims from the ARC, ERC, CRC and HEC model series that were manufactured at the same production facility in Vietnam starting from August 1, 2024.
Please note that ARC wheel models with rim heights of 38, 62, 80 and 85mm are NOT affected by the recall. All rims manufactured in DT Swiss' own factory in Poland are also NOT affected by this recall
HOW TO IDENTIFY AFFECTED PRODUCTS?
To check whether the product is affected by this product safety recall the DT Swiss ID tool has to be used on the dedicated website: https://www.dtswiss.com/recall.
