18/03/2020
At Tretts of Tyneside, your safety is our top priority. In the wake of the evolving impacts of coronavirus.
We remain focused on continuing to serve you, wherever and whenever it is safe and operationally possible for us to do so.
Keeping our customers safe
To help keep you safe we're taking the following action:
Stepping up our cleaning regimes including regular disinfection of all grab rails and poles, entrance door handles, window ledges and other touchpoints
Encouraging good hand hygiene amongst all our staff
We’d also value your help in staying up-to-date with the latest coronavirus information by using the NHS or Department of Health and Social Care websites.
Wash your hands with soap and water frequently for at least 20 seconds.
Use hand sanitiser whenever soap and water are unavailable.
Cover your mouth and nose with a tissue when you cough or sneeze, and then place the tissue into the bin straight away.
FAQs
Please find information and FAQs below on what we are doing to provide a safe operating environment for customers and employees:
Q. Is it safe to travel on a bus? Yes. The Government has made it clear that neither members of the public nor transport staff are at greater risk of infection from coronavirus when using rail or bus services than in other public spaces.
Q. What are you doing to protect your customers and staff? As a responsible employer, Tretts of Tyneside is committed to preventing the spread of the virus. We have robust protocols and resources in place to reduce the spread of illness across our business and services. In line with UK Government advice, we are continuing with the systematic cleaning of our vehicles and facilities.
Q. Are you making hand gel available to your drivers? Where drivers handle cash we are in the process of making hand sanitizer products available to them. We encourage our customers to follow Government advice on hand hygiene and are promoting this across our buses.
Q. Can I use a bus if I am experiencing cold and flu like symptoms? If you are suffering cold or flu-like symptoms, you should call 111. They will advise whether you need to self-isolate. If you are not asked to self-isolate, you should only use transport if absolutely necessary to avoid the spreading of other illnesses. You should follow NHS advice to reduce the risk of catching Coronavirus.
Staying in touch and up-to-date
This page will always have the latest information and guidance for customers, so please do check back here regularly and closer to your journey
