19/10/2018
It's always nice to receive such wonderful feedback - it shows we're doing something right! Thank you for taking the time out to get in touch with us. 😁
"I wanted to take this opportunity to provide some customer feedback on the really excellent service my husband and I have recently received from the cycle shop within Yates over the last few weeks. Both Seb and Kirk have provided helpful information and Kirk in particular has been extremely knowledgeable ,friendly, customer focused, polite and informative enabling us to feel confident to chose the right bikes for ourselves.
In addition Kirk took time to explain the gears on the bike and set things up for us.
He really is an asset to your organisation providing excellent customer service standards which I know that Yates as a store sets to achieve.
We have already recommended our friends to speak with him for their pending bike purchases.
It is so great to receive this level of service, which I feel deserves to be acknowledged and commended."