03/09/2026
📦 DAMAGED ORDERS, RETURNS & REFUNDS – PLEASE READ
As So Simple Baits continues to grow, we’re sending more parcels than ever before. Unfortunately, with that volume, the occasional problem can happen — whether that’s courier damage, a damaged product or a mistake with an order.
If something isn’t right, please contact us. We WILL do our best to put it right. 💚
If your parcel arrives damaged, please:
• Take clear photos of the parcel as soon as possible, including the damaged area and shipping label.
• If a product inside is damaged, take clear photos of that too.
• Keep the damaged products and packaging where reasonably possible until we’ve responded, as we or the courier may need further information.
• Send us your order number and a short explanation of what’s happened.
Once we receive the information, we’ll investigate it and, where appropriate, arrange a replacement, refund or another suitable resolution in accordance with your consumer rights.
PLEASE DON’T THROW DAMAGED ITEMS OR PACKAGING AWAY BEFORE CONTACTING US WHERE POSSIBLE. It can make it much harder for us to establish what’s happened or make a claim with the courier.
One other important point…
We completely understand that receiving a damaged or incorrect order is frustrating. However, abusive, aggressive or threatening communication towards us will not be accepted.
You don’t need to threaten us with banks, chargebacks or reports to get us to help you.
Just contact us, explain what’s happened and give us a reasonable opportunity to investigate and resolve it. If we’ve made a mistake, we’ll put it right.
Nothing in this policy affects your statutory consumer rights.
We’re a small business sending a rapidly growing number of orders, and the overwhelming majority arrive exactly as they should. Thank you to everyone who contacts us reasonably when something does go wrong. 👍💚
So Simple Baits
