08/09/2026
Update regarding deliveries; please read.
We are incredibly sorry if our medals are taking longer to arrive than they should, it's frustrating us as much as it is you. Our aim is always to post your medal within 48 working hours from receiving your evidence. However, Royal Mail's reliability to deliver on time appears to be dwindling and they have now announced a new schedule for 2nd class post on top of this.
We have posted below a screenshot of their new information, however you can see more details on https://www.royalmail.com/receiving/the-future-of-letter-deliveries
Our medals are posted 2nd class, as a large letter. We have always recommend allowing 5 - 7 working days as standard from posting for your medal to arrive, however with their new schedule, you may have noticed it could be taking longer. We will now be changing our FAQ page to 7 - 10 working days.
This is not news we want to be sharing with you and we have brainstormed alternative ideas but to change courier/service would mean we would no longer be able to offer free delivery as standard. We are looking at offering a tracked parcel option for a small fee, would this be something that interests you?
All thoughts are welcome and we thank you for your patience.
Andy & Jo
