19/08/2022
Sad, but until we can tackle people's willingness to vandalise, these kind of schemes are screwed
🚴Big Issue Bikes to stop hiring bikes due to relentless vandalism😥: "It is with sincere regret that we are writing to let you know about a significant change to our current rental e-bike service in Bristol.
Since we launched the service six months ago, we have experienced extensive and relentless levels of vandalism to our e-bikes. We have taken many measures to try to overcome this issue, including making changes to the design of the e-bikes and trying to work with the local authorities, the police and our subscriber community.
Unfortunately, despite our best efforts, the vandalism has not reduced. Having begun with a fleet of over 400, we currently have around 200 e-bikes on the street and approximately 10% of these are damaged every day. In practice, this means that our entire fleet is vandalised every two weeks. We have more e-bikes destroyed in Bristol in one week than in all our facilities combined anywhere else in the world.
This means that we are left with no choice at this time but to pause the current open, public rental e-bike service. This will take effect from this coming weekend (20/21 August).
This is not a decision we have made lightly, and it is disappointing that the actions of a minority of people have put us in this position. Big Issue eBikes was set up as a not-for-profit partnership between Norwegian micro mobility experts ShareBike and the Big Issue to deliver ‘biking for good’ in Bristol – providing sustainable and affordable electric cycling in the city whilst creating job opportunities and training for long-term unemployed people. Bristol was chosen as the first city in the UK to offer the service because of its green credentials and aspirations.
As one of our current customers, we would like to thank you for your support and loyalty and apologise for the inconvenience and disappointment that this decision may cause.
Please be reassured that if you have a current subscription when the service is paused, you do not need to take any action. All subscribers will be automatically refunded for the remaining time on their subscription. Our customer care centre will remain open, and can still be called or mailed.
We are planning to provide an alternative service in Bristol in the short term, offering businesses long-term rental of our electric bikes. This means that anyone signing up will get exclusive use of a small e-bike fleet, with BigIssue eBikes providing the maintenance and repairs. If you are interested in finding out more about this new service, please email us ([email protected]) to register your interest and we will contact you once the service is up and running. You can also look out for updates on our website www.bigissue.bike and on our app.
We sincerely hope that this is a temporary decision and that, with the support of the police and local authorities to tackle the issues we have encountered, we are able to resume and increase the open, public rental service in Bristol.
With eBike love,
The BigIssue eBike team