07/03/2024
Babboe takes its customers' safety very seriously and does not want them to be at any risk. That is why
Babboe advises not to use the Babboe cargo bike models listed below until further notice.
We currently cannot guarantee that our cargo bikes meet the safety requirements set. There are defects in the
frame and/or other parts of the cargo bike. This could lead to safety risks resulting in serious injuries.
We are currently conducting an in-depth investigation into the possible causes of these security risks. We are also
working on solutions to eliminate those risks.
Do you own one of the Babboe models listed below? Then go to www.checkyourframe.co.uk, please register your
cargo bike there using the frame number and submit your contact details. We will contact you as soon as possible
about the next steps and a possible recall.
The following cargo bike models are involved:
* UPDATED Models 07.03.24
- Babboe Slim
- Babboe Go-E / Go Mountain
- Babboe Flow-E / Flow Mountain
- Babboe City Mountain
- Babboe Curve / Curve-E / Curve Mountain
- Babboe Big / Big-E
- Babboe Dog / Dog-E
- Babboe Max-E
- Babboe Mini Mountain
- Babboe/Raleigh Pro Bike / Trike / Trike-E / Trike XL
- Babboe Carve-E / Carve Mountain
Babboe & Raleigh UK, Babboe’s UK Importer, temporarily halted the sales of these models on 15th of February 2024.
Babboe City / City-E / Mini / Mini-E
In addition, the Babboe City / City-E / Mini / Mini-E are subject to a recall campaign. If you own one of these four
models, please visit www.checkyourframe.co.uk to register your bike model using the frame number and leave your
contact details so you can be contacted about the recall as soon as possible and appropriate redress. If you cannot
access the internet, please contact us using the information below and we will be able to assist you.
We realise that these measures are very inconvenient for you and sincerely apologise for that.
The frame number is located on the left side of the bottom bracket and/or on the sticker on the seat tube.
Can't find the frame number? Then check: https://www.babboecargobike.com/customer-service/where-can-i-find-my-cargo-bikes-
frame-number
Customer Service Tel: +441271 500 194 Email: [email protected]
LATEST FROM BABBOE UK/RALEIGH
CUSTOMERS PLEASE NOTE: I am emailing our customers, but please be aware that I am using emails given to me a the time of purchase, which could be as long as 10 years ago, so please do update me with your preferred email address on [email protected] so I can keep you update personally. PLEASE also check your spam folders as my previous emails may have slipped into there too.
Thank you,
Carolyn
Kids and Family Cycles
07535 493301