25/08/2021
How often do you make a decision based on assumptions?
Probably many times a day if we're honest
Mostly they are solid assumptions based on experience, beliefs, knowledge and more
And the outcomes have been ok...more often than not
How many times as a leader or colleague do you make assumptions about a team member or colleague, their work, their situation?
Then made decisions, taken actions based on assumptions
Rather than facts
Those assumptions in a remote and hybrid working world can unintentionally be harmful, become blockers or disconnectors, create problems or not enable us to help others when they need us
"They're probably busy, I won't call"
" They're a bit quiet - maybe they're on holiday"
"I'm sure they'll check for that "
But what if our assumptions are not correct?
What if the things we think are or have happened actually haven't
Or the "facts" (assumptions) we used to make decisions are out of date or wrong
And we paid too much, lost revenue, didn't call the customer, didn't check in on our team member.......so many other potential costs aren't there?
In a remote and hybrid world checking our assumptions in a supportive way is essential especially as we don't have the same indicators that we could test our assumptions on before
Being clear is kind (Brené Brown) - to ourselves and each other
We can consider:
⚡Creating team agreements that are explicit around communication
⚡Have systems that provide you with facts to test your assumptions
⚡call that person rather than send an email
⚡Agreeing with your team that you expect facts to be used and creating a safe culture where you can check information if needed without undermining trust
⚡Simply checking "is that an assumption or fact?"
Maybe today you could pause and test each decision or choice you make to ask yourself...and others.... "is this based on assumption or fact"?