Merlin Archery Co. Durham

23/06/2026

We're encouraging customers who are trying to contact us to do so via email rather then by phone connection is hit and miss at the moment

28/05/2026

Head office phone lines are closed If you have an enquiry for either our Customer Service Team or wish to get in touch with Burton on Trent Showroom regarding an appointment, they can be contacted on the below email addresses:

Customer Service Team: [email protected]
Burton on Trent Showroom: [email protected]

We thank you for your understanding at this incredibly busy time and apologise for any inconvenience caused.🏹

🚫☎️ PHONE LINES CLOSED ☎️🚫

Due to current incredibly high demand for our Customer Service Team along with a backlog caused by the Bank Holiday and Staff Illness, we have taken the decision to close the phone lines at our Burton on Trent location for the remainder of this week.

This will allow our team to streamline enquiries and ensure that all customers patiently waiting for email responses can receive one as quickly and efficiently as possible by putting full focus on the email system only.

If you have an enquiry for either our Customer Service Team or wish to get in touch with Burton on Trent Showroom regarding an appointment, they can be contacted on the below email addresses:

Customer Service Team: [email protected]
Burton on Trent Showroom: [email protected]

We thank you for your understanding at this incredibly busy time and apologise for any inconvenience caused.🏹

13/05/2026

UPDATE
We are now up and running.

We are currently having a technical issue with our email accout, if you need to contact us can we ask that you use our Meta messaging service until we get it sorted. Thank you

02/04/2026

A quick remnder to all our customers that the shop will be closed tomorrow for Good Friday (3rd April). We will be open as normal on Saturday 4th.
Can we ask that if you require an appointment for Saturday 4th for one to one technical asistance such as bow set-ups, bow work, arrow making etc. that it is submitted today as we cannot guarantee a slot if submitted on Saturday.
Thank you.