Nocpix Service

13/12/2025

📢 QUEST Series Firmware Update

A minor firmware update is now available for the Nocpix QUEST Series.
Please refer to the image below for update details.

You can update via the Nocpix APP or PC:
🔗 https://care.nocpix.com/quest/

Keeping your device updated helps maintain stable performance.

05/12/2025

A Thank-You to All Nocpix Users — Your Enthusiasm Inspires Us!

We’ve been thrilled to see the passion and participation in our Nocpix Service Experience Survey 2025.
Because of your incredible support, we’ve prepared something special as a token of appreciation.
To thank everyone for your continued engagement, we’re giving you a 🎁 Chance to Receive a Free LUMI H35.

Simply follow the Nocpix Service page 👉 https://www.facebook.com/NocpixService1
AND complete the survey for a chance to be randomly selected to receive a LUMI H35 as a thank-you gift.

👉 Survey Link: https://v.wjx.cn/vm/wCYg4Uu.aspx #
(The survey takes about 5 minutes. Feel free to share it with friends or teammates who use Nocpix devices.)

📅 Survey Deadline: January 24th, 2026

Your feedback helps us refine our service speed, communication, and overall support experience — together, we’re building something better.

Shaping better service, lighting your path.

29/11/2025

Updated Firmware for Mate Series

A new firmware update is now available for the Mate Series. Update via APP or PC using the link below:
👉 https://care.nocpix.com/mate/

See the picture below for the full update details.

17/11/2025

MT Series Firmware Update Is Now Available!

The Thermal Dome Camera MT Series has released a new firmware, bringing enhanced performance and improved user experience.

You can update your MT device easily via APP or PC 👉 https://care.nocpix.com/mt/

Experience smoother operation, better stability, and continued reliability with the latest improvements.

Thank you for choosing Nocpix!

13/11/2025

📝 Nocpix Service Experience Survey 2025

We sincerely invite you to take part in the Nocpix Service Experience Survey 2025, initiated by the Nocpix Global Service Center.
Your feedback is invaluable — it helps us continuously improve and deliver even better services for you.

🕐 The survey takes only about 5 minutes to complete.

👉 Click here to start: https://v.wjx.cn/vm/wCYg4Uu.aspx #

Thank you for your time and support in helping us grow together! 💬

09/11/2025

31/10/2025

🔥 New Firmware Update for Nocpix RICO2 Series! 🔥

We’ve rolled out the latest firmware update for the RICO2 Series, bringing improved functionality and enhanced shooting experience.

📸 Check the image below for detailed information.

🔗 Update your firmware here: https://care.nocpix.com/rico-2/

22/10/2025

🚀 New Update for Nocpix Mate Series!

The latest firmware version for the Mate Series is now available.

📦 Firmware Versions:
• ULTRA → V0125.0119.010151
• H50R / H38R → V0124.0114.010233
• LITE → V0125.0000.010142
🚀 Update Highlights:
1️⃣ Enhanced Ballistic Calculation Precision — Improved the precision of ballistic calculation when parameters include decimal values.
2️⃣ Continuous RAV Triggering — Added functionality to enable continuous RAV activation for multiple consecutive shots. (For more details, check the image below.)

Keep your Mate device running at optimal performance — update your firmware today via APP or PC 🔗 https://care.nocpix.com/mate/

22/10/2025

🚀 BOLT Series Firmware Update Now Available

The newest firmware (0127.0000.010114) for your BOLT device is here, delivering enhanced thermal device performance and improved system reliability.

🔧 Install the update via the Nocpix App or download it from our official website: https://care.nocpix.com/bolt/

Update Highlights:
⭐ Added APP-based zeroing function for convenient adjustments via the mobile or tablet application.
⭐ Added pitch angle display to provide real-time angular information for improved shooting accuracy.
⭐ Resolved a potential dead pixel issue on the L35R model to enhance image quality.
⭐ Fixed an issue that caused continuous shutter activation in certain scenarios to improve reliability.
⭐ Improved overall system stability for smoother and more consistent performance.

This release is designed to maximize your device’s capabilities and elevate your thermal experience.

11/10/2025

🌟 Service Upgrade — Nocpix AI Customer Service Gets Smarter! 🤖

We’re pleased to announce an upgraded AI Customer Service system — now offering 24/7 intelligent support to help you with Nocpix product inquiries, troubleshooting, and after-sales assistance more efficiently than ever.

💡 How to access:
You can access the Nocpix AI Customer Service by visiting www.nocpix.com and clicking “Support”, or directly at https://care.nocpix.com/. Once you enter the All-in-One Platform, simply click the message/chat icon at the bottom-right corner of the page to start chatting with our AI assistant.

🤖 24/7 Intelligent Support
The AI system provides round-the-clock responses to common questions, troubleshooting guidance, and device support, ensuring you receive immediate help whenever you need it.

👩‍💻 Need Human Assistance?
For complex cases beyond AI capabilities, users can activate human support by entering keywords such as “human customer service”, “support”, “representative”, “live person”, or “operator.”
If our human agents are temporarily unavailable, please follow the prompts to leave your message and email address — our team will get in touch with you as soon as possible.

At Nocpix, we’re constantly striving to enhance our service quality and ensure that every user receives the most efficient and responsive support experience possible.

30/09/2025

Mate Series Firmware Update is Now Available!
Your Mate devices just leveled up.

We’ve released the latest firmware for the ULTRA / H50R / H38R / LITE, ready to install through the APP or PC 👉 https://care.nocpix.com/mate/

What’s improved:
🔹 Updated the design of the LRF reticle for enhanced visibility.
🔹 Increased the ranging frequency of Continuous LRF for faster ranging performance.
🔹 Improved UI clarity during Magic Zoom operation for sharper and more precise UI visuals.

This release focuses on delivering smoother operation and greater precision to support you in every field scenario.

See the image below for the details and upgrade your device today!

28/09/2025

Big news for all BOLT users — the latest firmware update has landed, bringing the powerful upgrades we first introduced on the ACE series… now available on your BOLT!

🔧 What’s New in This Update
Precision Upgrades:
• More Calibration Profiles – Now expandable from 5 up to 8 profiles, so you can switch easily across different rifles
• E-Zoom After Recoil – Set your preferred zoom level after recoil to quickly assess the target’s escape direction
• Custom recoil sensitivity – Adjust recoil sensitivity to match different rifle types
• Custom ballistic distance – Fine-tune ballistic distance parameters to fit your hunting environment

Ease of Use Optimizations:
• Extended LRF display time – LRF reticle and data now show for 2s (was 1s) for easier reading
• Faster access to HD mode & color tone – Now available directly in the quick menu
• Continuous LRF mode – Hold the rangefinding button to call up the reticle, release to get instant distance and ballistic results

As an entry-level professional thermal scope, BOLT just leveled up. With these new features, your night adventures can reach a whole new level of precision and efficiency.
If you already own a BOLT, don’t miss this — update now to unlock more shooting power.

👉 Please update via the app or visit Nocpix Care Website:
https://care.nocpix.com/bolt/