Rick Lau's - Business Mentorship For Clinic Owners

Rick Lau's - Business Mentorship For Clinic Owners Has built and exited many healthcare businesses (clinics, ecommerce, SaaS) over the past 15 years.

Has built and exit many healthcare businesses (clinics, ecommerce, SaaS) over the past 15 years including a network of 127 physical therapy and chiropractic clinics with over 1400 employees. He is one of the most sought-after mentors for clinic owners in Canada and USA where he helps owners double, triple, and even quadruple their profits by optimizing their clinic operations using his proven syst

ems and leadership strategies. Plus he has spent over millions in google and facebook ads during his career. Rick also founded CallHero, a call recording and conversation analysis software that helps clinics get even more new patients over the phones from their marketing. Take the Free Callgrader Test now to see how you can improve your patient experience over the phones: https://mycallhero.com/callgrader/

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06/19/2026

This front desk went from 20% to 70% conversions.

They had the leads. But only 2 out of every 10 callers were booking.

When we listened to their calls, every one sounded transactional.

Here’s what we changed:

1. Audited their phone calls
2. Gave them a script with discovery questions and a two-option close
3. Built a bonus around their booking rate
4. Followed up with every patient who didn’t book that week

Revenue skyrocketed.

Patient experience got way better.

But none of this works if you can’t listen to your calls, track your booking rate, and see which patients called but never booked.

Turn Missed Calls into Booked Patients

Switch to today:

→ VoIP Phone, Text, Fax, and Call Analytics
→ Auto Missed Call Text Back
→ See who’s calling before you pick up
→ Connects with your EMR
→ AI Call Intelligence and call metrics

06/19/2026

The best feeling :)

06/18/2026

The 4-Word Script That Stops Patient Cancellations

Most late cancels don’t happen Monday morning.

They happen at checkout the week before. You just missed them.

Here’s how to catch them every time.

Patient checks in. Front desk asks:

“When are you back in again?”
Patient says: “Monday at 9am.”

Now your front desk asks 4 words.
“Does that still work?”

Most clinics don’t have a new patient problem.

They have a front desk systems problem.

Fix the system. Keep the patients.

If you want help training them to fill your schedule click below to see the details. 👇

https://clinicaccelerator.com/staff-training/




06/18/2026

📍 Edmonton, AB 💰 $850,000

A multidisciplinary clinic just came up for sale.

Straight from the listing:
* Projected 2026 revenue: $1.01M
* Projected 2026 EBITDA: $165K
* Operating 8+ years at the same location
* 22 to 30 new patient assessments per week
* Services: physiotherapy, chiropractic, massage, bracing and orthotics
* Team of 12 in place (7 clinicians, 5 admin)
* Owner involvement: about 10 to 15 hours per week

💬 Click below to see the full buyer package.

https://clinicaccelerator.com/ab-4028/

06/15/2026

Real Patient Call Audit: Most Fail. This Got A+ 📞

The first 60 seconds make or break trust.

Here's what we loved about the call:

1. Introduce Yourself
"Good morning, it's Katie!"
✅ Grade: A+

2. Ask Their Name
"Can I get your name, please?"
✅ Grade: A+

3. Ask Why Calling
"What's going on that you're needing physio for?"
✅ Grade: A

4. Show Empathy
"That's a really long time to be suffering."
✅ Grade: A+

5. Reassure Right Place
"You've called the right place. We've got physios experienced with this."
✅ Grade: A+

Overall: A+

Want more calls like this?

You need to switch to is the all-in-one AI phone system for clinics

→ Phone, Text, Fax, and Google Reviews in one platform
→ Connects with your EMR
→ Auto Missed Call Text Back
→ AI Call Intelligence to spot and win back patients who didn't book
→ Track each front desk's booking rate and revenue earned
→ See who's calling before you pick up
→ Best in class 24-hour live support

Follow to learn more.



06/14/2026

They said it was “just part-time.”

😂

Follow for more clinic business tips. I post daily about how to start, scale, and sell your practice.

06/13/2026

The top 12 biggest PT operators in North America run over 8,000 clinics combined.

And they still only control 15% to 20% of the market.

The rest? Private practice owners like you.

Here's the full list ranked by # of locations:

🇺🇸 Select Medical. 1,917 clinics.
🇺🇸 Upstream Rehabilitation. 1,200 clinics.
🇺🇸 Athletico. 900+ clinics.
🇺🇸 ATI Physical Therapy. 837 clinics.
🇺🇸 Ivy Rehab. 600+ clinics.
🇺🇸 Confluent Health. ~600 clinics.
🇺🇸 US Physical Therapy. 780+ clinics.
🇺🇸 PT Solutions. 550+ clinics.
🇺🇸 FYZICAL. 539 clinics.
🇨🇦 Lifemark Health Group. 300+ clinics.
🇺🇸 CORA. 250+ clinics.
🇨🇦 CBI Health. 250+ clinics.

Notice a pattern? Majority are owned by private equity firms, pension funds, and grocery chains.

The profession is being consolidated by people who have never treated a patient.

How do you feel about that? Comment below.

06/12/2026

Stop losing patients who say "i'm too busy"

Your front desk hears it every week.
"I'm too busy."

"I'll call you when I know my schedule."

"We're traveling."

"I feel better right now."

Most front desks accept it and move on.

That's how you lose 3 patients a week without realizing it.

Here's the script I teach the 1,500+ front desk teams I've trained to handle it in one line:

Step 1. Acknowledge. Say "I understand" and repeat back what they told you.

Step 2. Use the one hour script.

"I understand, you're really busy that week. You're going to have a lot of people in town. I get it.

But where can you help me find just one hour to help you get the care you need and deserve?"

Then smile. And shut up.
Let them answer.

Save this for your next team meeting.

Follow for front desk tips. I post daily.

06/11/2026

$11M Revenue Clinic Just Sold for $8M

Here's how the deal went down, according to Soroush.

He is a millennial clinic owner running a $10M business. He's also our go-to expert for buying and selling clinics

Follow for clinic business tips. I post daily.




06/10/2026

Top 10 ways to stop cancellations, ranked.

Most clinics lose $100K+ a year from cancellations and no-shows. Not because patients don't care. Because your front desk doesn't have the right system.

Here's what I rank from 1 to 10

1). The 3PM Cutoff
2). Reschedule, Don't Cancel
3). Practice Phone Scripts
4). Reinforce Policy Every Touchpoint
5). Charge The Fee Without Guilt
6). Track Your Arrival Rate
7). Reminder Call & Text
8). Attendance, Not Cancellation
9). Set Day One Expectations
10). Remind Them Why

I scaled 127 clinics with 1,400 staff. Cancellations didn't stop until we built a system around every single one of these.
Most of these cost you nothing to fix.

You just need the right system and the right people on the phone.

answers calls, texts patients, and books more patients. All in one place.

→ Phone, Text, Fax, and Google Reviews
→ Auto Missed Call Text Back
→ See who's calling before you pick up
→ Connects with your EMR
→ AI Call Intelligence and call metrics

Switch your phone system to


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