08/12/2026
It’s not about a bad review, of course we never want to see that, but this is really about not understanding the carbon inspection process however much we tried to explain.
First off, much of what we do is about trust and VéloColour is among the most trusted names in the cycling industry. Like your doctor, like your auto mechanic, we tell you our findings and you can choose to believe it or not, get a second opinion or not.
The customers frame was inspected, three areas where there were paint chips also showed delaminations - or the separating of carbon layers - under the surface. Perhaps not catastrophic but it may be at some point, that we can’t say for sure.
The customer wanted an image, proof of damage but that’s not how ultra sound works. Like a radar it tells you a measurement of any single spot but to know the average speed or in our case a material thickness variation you have to be able follow the object over a given distance or surface area. The way to understand damage is the variation or change in consistency. One image doesn’t offer a full picture nor would the waveform provided be meaningful to an individual that doesn’t understand the equipment. So trust is why you come to us.
There is another “repairer” - note the quotations - that provides an image, not only is it a false image scooped from the inter webs, the information also has no meaning to a non-specialist.
$1800 for three spot carbon repairs and multiple paint touch-ups, not cheap but neither is a frame failure.
What do you have to say?
