09/02/2026
A little housekeeping from your Wild Soul team 🤍
We've had quite a few questions lately about cancellations, refunds, class pass extensions and our Cycle cancellation fee, so we wanted to put everything in one place.
A quick clarification on refunds: class passes are non-refundable, as clearly stated at the time of purchase. However, if you need to cancel a class you've booked within the applicable cancellation window, that class simply goes back onto your account for you to use another time.
So you don't lose the class, you just get to use it when life actually allows you to be there.
For Yoga + Pilates, we currently ask for 2 hours' notice and don't charge a late-cancel fee.
Cycle is a little different because we only have 10 bikes, which is why we have a 4-hour cancellation window + $10 late-cancel/no-show fee. That small fee isn't about gouging anyone. It's about respecting our instructors' time and giving someone on the waitlist a fair opportunity to take that spot.
And because our class passes already have generous expiry windows — 6 months for a 5-class pass and 1 year for a 10-class pass — we're not able to extend them beyond their expiry.
For workshops and special events, purchases are also non-refundable, as these offerings involve advance planning, limited spaces and costs that are committed ahead of time.
None of these policies are here to make things difficult. They're simply the framework that allows us to run a small, independently owned studio fairly and sustainably.
We know life happens. We really do.
And we also know that clear expectations make things easier for everyone.
Thank you for understanding, communicating with us, and helping us take care of this space and the people who make it what it is.
We appreciate you. 🤍
📍 18 & 20 Front St. W., downtown Strathroy, ON
📍 18 & 20 Front St. W., downtown Strathroy, ON
