10/05/2026
Facility, Membership, and Fob FAQ's ๐๏ธโโ๏ธ
๐๐ก๐๐ญ ๐๐จ ๐ ๐ง๐๐๐ ๐ญ๐จ ๐ฎ๐ฌ๐ ๐ญ๐ก๐ ๐๐๐๐ข๐ฅ๐ข๐ญ๐ฒ?
You must sign a waiver, purchase a membership, and obtain a fob to use the facility. Without all three, you may not use the facility.
If your fob isn't active, you may not access the facility or use someone else's fob until we can activate yours. Please be patient, respectful, and considerate of the system.
If you have any questions, please reach out to us.
๐๐๐ง ๐ ๐ฌ๐ก๐๐ซ๐ ๐ฆ๐ฒ ๐ฆ๐๐ฆ๐๐๐ซ๐ฌ๐ก๐ข๐ฉ ๐จ๐ซ ๐๐จ๐ ๐ฐ๐ข๐ญ๐ก ๐๐๐ฆ๐ข๐ฅ๐ฒ, ๐๐ซ๐ข๐๐ง๐๐ฌ, ๐จ๐ซ ๐จ๐ญ๐ก๐๐ซ๐ฌ?
No. FOB sharing is strictly prohibited. You may not bring your spouse, co-worker(s), children, other family members, etc. into the facility without their own paid membership and fob. This means your fob is for you only.
We will cancel the membership of anyone who continues to do this. Additionally, we will ban all individuals involved from accessing the facility. This is outlined in the waiver you signed, was communicated to you by the admin worker, and is included on posted signage inside the facility entrance.
๐๐ซ๐ ๐ญ๐ก๐๐ซ๐ ๐๐ง๐ฒ ๐๐ข๐ฌ๐๐จ๐ฎ๐ง๐ญ๐ฌ ๐๐จ๐ซ ๐๐๐ฆ๐ข๐ฅ๐ฒ, ๐ง๐ฎ๐ซ๐ฌ๐๐ฌ, ๐๐จ๐๐ญ๐จ๐ซ๐ฌ, ๐ซ๐๐ ๐ฌ๐ญ๐๐๐, ๐ฌ๐๐ง๐ข๐จ๐ซ๐ฌ, ๐๐ญ๐.?
At this time, we don't offer any discounts. Local supports and funding are available to help with cost; ask us about them!
๐๐๐ง ๐ ๐ฉ๐ฎ๐ซ๐๐ก๐๐ฌ๐ ๐ฆ๐ฒ ๐ฆ๐๐ฆ๐๐๐ซ๐ฌ๐ก๐ข๐ฉ ๐ซ๐๐ฆ๐จ๐ญ๐๐ฅ๐ฒ?
Yes. Through our app, GloFox, you can purchase a membership length with your credit card. However, this doesn't automatically update your fob or grant access. You must let us know you've completed the purchase, and we can activate your fob.
Please purchase your membership before your planned workout; a day or the night before is best to ensure you have access when you want to work out. We can't provide instant access, so please be patient and considerate.
๐๐ก๐๐ญ ๐ข๐ฌ ๐๐ฅ๐จ๐
๐จ๐ฑ?
GloFox is the iPad app where our admin support had you create an account, sign the waiver, and agree to our zero-tolerance policies. GloFox is accessible on desktop and is a great additional tool to track when your membership expires.
You must purchase a fob in person, remote sales not available for fobs. For remote sales, you must have a fob already.
๐๐๐ง ๐ ๐ฉ๐๐ฎ๐ฌ๐ ๐ฆ๐ฒ ๐ฆ๐๐ฆ๐๐๐ซ๐ฌ๐ก๐ข๐ฉ?
At this time, we can't pause your membership. When purchasing your membership, please consider any upcoming events or travel.
๐๐๐ง ๐ ๐ ๐๐ญ ๐ ๐ซ๐๐๐ฎ๐ง๐ ๐จ๐ซ ๐๐๐ง๐๐๐ฅ ๐ฆ๐ฒ ๐ฆ๐๐ฆ๐๐๐ซ๐ฌ๐ก๐ข๐ฉ ๐ฉ๐๐ซ๐ญ๐ฐ๐๐ฒ ๐ญ๐ก๐ซ๐จ๐ฎ๐ ๐ก ๐ฆ๐ฒ ๐ฆ๐๐ฆ๐๐๐ซ๐ฌ๐ก๐ข๐ฉ ๐ฅ๐๐ง๐ ๐ญ๐ก?
All purchases are final and non-refundable. By completing a purchase, you acknowledge and agree to this policy. Failure to use memberships does not qualify for a refund, extension, or credit.
We understand that unforeseen circumstances may arise. We may consider refunds on a case-by-case basis. Submit requests in writing; they are subject to management approval.
๐๐ก๐๐ญ ๐ข๐ฌ ๐ญ๐ก๐ ๐ณ๐๐ซ๐จ-๐ญ๐จ๐ฅ๐๐ซ๐๐ง๐๐ ๐ฉ๐จ๐ฅ๐ข๐๐ฒ?
We have a zero-tolerance policy for any actions or behaviours that we feel may disrupt the comfortable, safe, and welcoming nature of the facility.
We reserve the right to take immediate action when a concerning act or behaviour has been brought to our attention, and if necessary, may no longer allow certain individual(s) to utilize the facility.
___
While we understand accidents and forgetfulness can happen, we won't tolerate continued forgetfulness or thoughtlessness. Remember, gym use is a privilege and not a right.
Hรกwโaa (thank you) and enjoy your workouts!
