25/01/2021
So true
I'm very proud of of my business and the work I do. But I'll be honest, there has been times I've left a new clients' property feeling generally unhappy about the visit.
I'm not just a "trimmer", I'm a hoofcare provider. This means I don't just show up, trim your horse, take your money and leave. I show up, pay attention to how your horse is standing and moving, point out any issues I see, address what I can, and make a game plan with the owners. YOU are your horse's first line of defense.
I get compliments that I'm patient and kind "unlike the last guy we had out". Truth be told, it's very likely that last hoofcare provider started out like me, patient and kind, but set no boundaries and expectations. Doing any horse regardless of ground manners, just letting owners call them back three months later, working themselves to death. Those kinds of habits wear on a person. The back starts to hurt, the temperment gets shorter, calls get ignored and messages left unanswered.
I want to be proud of every pair of hooves I've worked on, but that's only possible with owner compliance. Keeping up on schedules, paying up front and in full, correcting negative behaviors and making sure the equine stands well for trimming, listening to my advice and concerns and communicating.
I can't trim the poor nutrition out of a hoof, I can't trim the metabolic issues out of a hoof, and I can't put a good trim on a horse who doesn't stand.
WE set each other up for success, or failure. When I see a client up for failure, I walk. There is an exception to this, if the owner genuinely does care but doesn't have the ability to do , for example, diet change or blood panel.