15/03/2021
An E-Glide rider purchased a battery from a Electric Scooter Outlet in Australia. Brick and mortar they may be but one thing for sure, they didn't buy from the Australian distributor. The standard battery for the E-Glide G120 is a 10.4 Amp hour battery whilst the one the customer purchased was a 12.8 Ah battery. It isn't to say the 12.8Ah was a fake as the manufacturer does produce a 7.8Ah, 10.4Ah and a 12.8Ah battery for this model.
The problem was, it wouldn't fit in the stem. But because he purchased the G-120 from Scooter Hut, who only sell the 10Ah battery, they said that if he fitted the 12.8Ah battery he will lose his warranty. Well, that's like saying if you put a different brand of battery in your car you will lose your warranty, even if it came from the same manufacturer of batteries and designed to work with your car. It would be very difficult for the retailer of the scooter to win that argument.
So, the question is, why didn't it fit? well, I don't have an answer because I haven't seen the battery to test it. But, this problem can also happen with a legit 10.4Ah battery as I once found out; a G-120 and the battery both purchased through an authorised dealer. The reason as to why wasn't ascertained at the time but I have my belief as to why.
Tolerances for these batteries are extremely high and I believe the battery casing dimensions was at fault for being out of tolerance. We are talking about sub-millimeter here. If the customer asked for an exchange for another it will more than likely have fitted.
Is there a work around or a fix in this particular case? Certainly but it could be because of one of a few reasons.
Metal guide slot is damaged such as dented
Rubber cushion not seated properly
battery case is warped or not within tolerance.
So, I can only suggest you look closely at these points and see if any one of them is not right and it should fix the problem at hand.
