12/09/2026
One of my clients booked in last week and because I know she loves loves loves strategy, I was all poised to listen and help her create one. I love our calls! But she threw me for a loop.
Instead of spending the time focussing on what she wanted or needed to do like we had in the past, this time it was as if she was a different person. She looked brighter, she was smiling a lot, and she seemed really laid back which is unlike her.
Right away I asked her what was going on and she shared stories about going away camping a bunch of times, date nights and dinners with luxury hotel stays and how she’s excited to do some PD soon in person (rather than webinar) and is taking hubby with her and again, booked accom that she can’t wait to experience when they go.
This went on, story after story, for almost the full session before I asked her how she’s been going with the last round of goals for the practice. While there’d been improvement, it had been slower than expected because she was ‘enjoying more time with her family’ ie trips away. She has a history of very bad burnout last year and something like camping for days a time on a regular basis would never have crossed her mind to do then. Now though, she’s loving it. She said she’s got balance back in her life.
Then she said, “Yeah, and Brooklyn, the business has paid for everything! The trips, accommodation, transport, everything!”
And there it was.
Sometimes we think the goal is going to be more clients, more sessions, etc but if we only look at those, we miss out on the rest of the evidence that what we’re doing IS working! She didn’t have ‘go camping every other weekend’ on her quarterly plan. Being able to get her life back has been a side effect of her doing the challenging, boring, tedious and oftentimes frustrating things like creating systems, like fixing the website, like doing the admin when we first began working together. In fact one of the initial things we did was a full systems audit of her practice.
Good systems and processes are what give you more of the things you want. But if you’ve never run a practice before, how could you be expected to know what they are? So instead, you’re left flying by the seat of your pants which can be both scary and risky.
So, this week, do a systems audit on your practice. Look at what you have, how effective it is and what needs be refined then get to it. Your future Self 6-12 months from now will thank you for it 🤩