CANCELLATION POLICY For all Encore Pilates Fitness classes we have a 24 hour Cancellation Policy. I understand there will be times when you are unable to keep your scheduled class booking. In order to receive full credit for the session, 24 hours notice is required for cancellation. Failure to cancel within this time frame or failure to show up for a session will result in FULL payment. If you nee
d to cancel or reschedule a session, please call or text on 0408 468 562, contact our Facebook/Instagram page or send an email to [email protected]. Similarly, there may be a time when your trainer may be unavailable for a scheduled class due to unforeseen circumstances. At this time we will provide you with at least 24 hours notice and we can reschedule your booking to a time that is convenient for you. Exceptions will only be made in the case of a medical emergency, illness or serious medical emergency, accidents and serious accident or illness of a client’s family, relatives. REFUND POLICY If you change your mind after committing & paying for an Encore Class Plan ONLY (does not apply to Single Class Purchases), you have a 7 day Cooling off Period in which to receive a full refund. Your Cooling off Period starts on the day of payment made to Encore Pilates Fitness. You must let Encore Pilates Fitness know in writing at any time during this 7-day period. Your written cancellation can be given to Renee personally or by e-mail. If you cancel your Encore Class Plan within the cooling off period, there will be no charges & a full refund provided. If you have any questions about our Cancellation or Refund Policy please speak to Renee Paton – Owner/Instructor – Encore Pilates Fitness
By purchasing my Encore Class/Class Plan, I have read and completely understand these terms
ENCORE PILATES FITNESS CLIENT
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14.02.2022
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