20/08/2026
Important update regarding Broadway Gym membership payments
Hi everyone,
I want to apologise for the confusion and frustration caused by membership payments that have continued after the gym closed.
On 18 August, I instructed our billing provider, Clubfit, in writing to stop all direct debits immediately. Clubfit confirmed that instruction had been received and that our Club Manager had been turned off.
Unfortunately, despite that confirmation, another billing batch may have been processed on 19 August.
I understand how this looks from a member’s perspective, particularly at a time when the gym has already been forced to close. I want to assure you that I did not intentionally continue charging members after the closure.
I am now working through the affected transactions and will deal with them individually so that incorrect payments can be properly identified and resolved.
If you were charged after the gym closed, please email [email protected] with:
Your full name
The date of the transaction
The amount charged
If you have already requested a reversal or chargeback through your bank, please also let me know so that a duplicate refund is not processed.
I am very sorry that members have had to deal with this on top of the closure itself. I appreciate your patience while I work through the affected accounts.
Thank you,
Praveen
Broadway Gym
