Chandler Tennis Centre

02/03/2021

Hello Chandler Tennis community.
As most of you are aware we have some new faces and have had a new fresh start to 2021. Our new name is Infinity tennis and we are excited to bring you now our new page and very soon our brand new website which is in the closing stages of construction. Please use this link to check it all out. Also we will have all our info for our holiday clinics coming up over the Easter school holidays.

Facebook.com/InfinityTennisQLD

Whether you are a beginner, social or competitive player, Infinity Tennis has something for you!

16/10/2020

We are super stoked to have our hands on the new Head Radical Prototype! This beast is available for our players to demo prior to its official release in 2021 😍 Thanks HEAD Tennis!

08/09/2020

It was great having Steve Minnikin MP pop in to Chandler Tennis Centre to catch up and have a few rallies! 🎾

I was out & about in the area and thought I'd pop in to the Chandler Tennis Centre to say hello 👋

I had a quick rally with the Managing Director Sam and a nice chat afterwards. My outfit choice wasn't ideal but I can never say no to a rally.

Back in the day I was a tennis coach so I definitely appreciate all the work that goes into teaching at a facility like this.

🎾: HEAD Tennis

16/05/2020

Good Morning to our Chandler Family,

We are thrilled to provide you with some exciting information following a statement release from Tennis Queensland late last night that details a staged return to play for Tennis in Queensland.

After a brief assessment of Tennis Queensland’s statement and associated documentation, we are happy to announce that the criteria set out in the provided documentation aligns with our pre-developed draft plan for return.

Chandler Tennis will meet on Monday 18th May to further discuss in detail and confirm our staged return to play. I will provide further correspondence to all of our clients following that meeting to outline which programs will be able to recommence and within what timeframe they may be able to resume.

Thank you for your overwhelming support during our brief shut down period and subsequent restricted program delivery. We eagerly look forward to slowly welcoming more of our clients back over the coming weeks!

Yours Faithfully,
Samuel Neilson
General Manager
Ph: (07) 3245 4494 E: [email protected]
www.chandlertenniscentre.com.au
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30/04/2020

COVID-19 OPERATIONS UPDATE

Hi Everyone,

It is with great pleasure that I provide you with the latest update regarding our operation.

As you are all aware, Chandler Tennis met yesterday to discuss the possibility of resuming some of our services following the much-anticipated indication from Tennis Queensland that Queensland tennis centre’s may re-open cautiously. Last night we carefully assessed the criteria included in Tennis Queensland’s ‘Checklist for Re-opening’ and we strongly believe we fulfil the strict requirements to resume operation that are set out in the checklist and the ‘Community Tennis Guidelines for Continued Play’.

Although the capacity of the services we can deliver remains extremely limited, we are thrilled to be able to offer a service of some description to those of you that are keen to get back out on court!

At this stage and until further notice, only one-on-one private lessons and court hire of two participants OR a family group (max. 4) may take place. As such, clients who received weekly private coaching sessions prior to our closure will be able to continue their program immediately should they wish to. I will be in contact with those of you who fit that criteria in the coming days to discuss your return. Following on from that, students who are enrolled in group programs may request a private lesson in the interim until we are able to safely resume our group activities. These temporary sessions will be scheduled around existing, pre-booked private lessons and court hire. Please register your interest in a one-on-one lesson by emailing us at [email protected] with “’Student Name’ Private Lesson” in the subject line. Casual court hire will be available from 7am Saturday 02/03 and one-on-one coaching will commence on Tuesday 05/03.

In addition to the limit on services we can offer, the following restrictions during these sessions will be implemented in line with Tennis Australia’s 'Guidelines for Continued Play':

Coaching

- Only one-on-one coaching can take place
- Shorten coaching sessions where necessary to ensure no cross over between players
- Limit the number of players per court to a maximum of 2 people
- Live ball drills and game-based play is recommended over basket based
Maintain social distancing at all times including when giving feedback and while players are resting
- Where practical use every second court
- Limit the use of coaching equipment such as target cones
- Don’t let students handle any coaching equipment - coach to pick up balls and feed drills
- Payments to be made online via EFTPOS – avoid handling cash.

Tennis equipment

There is no specific evidence that balls can spread COVID-19. We do know that on hard surfaces contamination by respiratory droplets from an infected person can potentially survive up to three days. Therefore, you should:

- Make sure you clean your hands before and after coming off the court
- Not touch your face after touching a ball, racquet or other tennis equipment
- Use fewer balls per session
- Replace all balls if someone with/suspected to have COVID-19 comes in contact with them
- Restrict balls to a particular person, court or day of the week.
- Clean all tennis gear with alcohol-based disinfectant including racquets, towels, coaching gear such as target cones
- Don’t use unnecessary equipment such as drop-down lines.

We also ask that if you are visiting our club for either casual court hire or a private lesson that you adhere to the same simple guidelines that are commonplace in every-day life now, such as:

- Maintaining a distance of 1.5 metres from other people while watching or attending a session
- Staying home if you:
- Have been in contact with a confirmed case of COVID-19 in the last 14 days
- Have been overseas or interstate in the last 14 days
- Have flu-like or respiratory symptoms or feel unwell in any way
- Or you fall into a high-risk health category
- Only one parent or guardian to accompany younger students where possible and if appropriate, we ask parents/guardians to consider remaining in/watching from vehicle
- Wash your hands or use hand sanitiser before and after play and avoid touching your face (hand hygiene stations will be available throughout the facility)
- Cover coughs and sneezes with a bent elbow or tissue that is disposed of immediately

Tennis Australia have indicated that a distance of 10 meters is required between groups on court and therefore due to the configuration of our facility, courts 2 and 5 will not be in use until further notice to allow a buffer between courts 1-3 and 4-6.

In addition to this and conducive with the ‘Guidelines for Continued Play’, please be aware that we will not be accepting cash payments until further notice. EFTPOS is available for contactless PayPass/PayWave only or alternatively an invoice can be issued for online bank transfer.

We will endeavour to fulfil your request for court hire or one-on-one lessons during our operational hours and we are full of gratitude that so many of our clients are keen to get back out there. As this method of delivering our services is totally unprecedented, we appreciate your patience and understanding as we work towards providing you with a safe and high-quality service.

We are thrilled to be able to re-open our doors again, albeit in a limited capacity, and we eagerly look forward to seeing you all back on court soon!

Your Sincerely,
Samuel Neilson
General Manager
Ph: (07) 3245 4494 E: [email protected]
www.chandlertenniscentre.com.au
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28/04/2020

Hi again Team,

We hope that all of our awesome community has been keeping well during this uncertain time.

With the most recent Government update providing direction that there will be an easement of current restrictions occurring from midnight Friday 01/05, I would like to provide you all with an update regarding what these new developments mean for Chandler Tennis Centre during the continuing COVID-19 Pandemic.

Chandler Tennis continues to be guided by the advice of Tennis Queensland and on a larger scale, Tennis Australia. I have just been made aware that following a meeting between the Tennis Queensland Board of Directors yesterday evening, limited tennis activities can now begin to take place again, under strict guidelines and criteria, as of midnight Friday 01/05. Tennis Queensland’s statement reads:

"Tennis Queensland statement: limited play to return in May

Tennis is set to return across the state from midnight Friday 1st May 2020, following a meeting of the Tennis Queensland Board of Directors on Monday evening.

Upon reviewing the latest health advice, the Board recommends that all clubs now review their capability to provide a playing environment that follows Tennis Australia's Guidelines for Community Play stringently. Once reviewed and confident that this is possible, the Tennis Queensland Board of Directors supports the reopening of your tennis courts.

To help clubs prepare, we have created a club self-assessment checklist for re-opening that will ensure your club has everything in place ahead of your courts opening and to minimise the risk of spread at your venue.

The Tennis Queensland Board will continue to meet weekly to review our position and make further recommendations if required.

As the situation changes rapidly, always stay up to date on the latest health advice at the Queensland Health website.

Tennis Queensland"

Chandler Tennis will meet tomorrow, 29/04 to discuss the requirements set out by Tennis Queensland and Tennis Australia in the ‘Checklist for Re-opening’ and the ‘Community Tennis Guidelines for Continued Play’ to assess whether our club meets the stringent criteria for reopening and if we have the capacity to safely resume some activity. We will be in contact with our clients as soon as possible following those discussions to advise you all of the outcome. At this stage, as per the guidelines, if Chandler successfully fulfils the criteria to reopen safely, private one-on-one coaching and court hire of only two participants or a family group can take place. Chandler will also be required to implement restrictions regarding how these activities take place, should we meet the criteria to resume.

We have fielded a few questions during our shut down period regarding the operation of other centres, so I would like to quickly provide some clarity around our decision to cease operation while others are still providing tennis services. We are aware that other centres have continued to operate in a limited capacity since Tennis Queensland, our governing body, provided recommendation on the 27/03 that Tennis Centres Queensland wide should cease ALL operation until further notice. Prior to this advice, Tennis Queensland had been in constant contact with our centre and fully supported our decision to continue operation in a restricted capacity until it was no longer safe to do so. Upon receiving the advice from TQ on 27/03 and monitoring the recommendations from Government channels ourselves, we concluded that in the interest of the health and safety of our staff, students, clients and that of the general community we would close our doors temporarily from midnight 28/03 until it was safe to resume any kind of operation again. The recommendations from TQ were only that, recommendations, which is why other centres have used their discretion in deciding if they would continue operation and if they did continue business, how they would deliver their services.

Chandler Tennis has always considered the well-being of our entire community to be at the forefront of our decision-making process during this overwhelming time. With this consideration, we felt that although we may have been able to offer some services in the same restricted capacity as other centres, we strongly believed that although the decision to cease business would undoubtedly have financial consequences, the socially responsible course of action was to shut our doors for a short while for the sake of the bigger picture.

We will be in contact with all of our clients as soon as we receive confirmation that we can begin delivering all of our programs again. We have a plan of attack of how we would like to roll out the resumption of classes and groups, however with the uncertainty of the entire situation, we cannot guarantee that all of our programs will recommence at the same time. This unfortunately means that family groups may find that one child may be able to begin lessons again but a sibling’s start date may be slightly later on in the term.

I am continually monitoring the situation closely and I endeavour to update you all with as much information as possible as soon as I become aware of new developments. I know how keen we ALL are to pick up the sticks, get back out there and hit some balls! I thank you all for your patience and understanding during this time.

I would also like to finish by extending a very sincere thank you on behalf of the club to Tennis Queensland for their assistance and guidance during the uncertainty of the current climate. As a small business, we have felt wholly respected and supported during this entire process and it truly demonstrates what a wonderfully inclusive sport we are involved in!

Your Sincerely,
Samuel Neilson
General Manager
Ph: (07) 3245 4494 E: [email protected]
www.chandlertenniscentre.com.au
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29/03/2020

Hi again Team,

With the amount of confirmed cases of COVID-19 rapidly rising in Australia and the continual increase of Government restrictions and isolation recommendations, Tennis Queensland as the governing body for tennis operations in Queensland, has provide instruction for the cessation of all tennis related activities and programs. Their statement
reads:

“Firstly, we hope this email finds you safe and healthy. In these uncertain times, that is our biggest concern.

With the continued escalation of the COVID-19 crisis and in consultation with the tennis community and the Government at each level, the Tennis Queensland Board of Directors has come to the decision that we need to act in the best interest of community health and safety by applying the following recommendations.

Tennis Qld strongly recommends that all tennis activities cease from midnight Saturday 28 March 2020 across the state of Queensland. This includes:

- All tennis clubs, venues, academies and centres cease operations until further notice
- All tennis programmes and coaching be cancelled, including one-on-one coaching, until further notice
- All club, association and social play be cancelled until further notice
- All public court hire bookings cease until further notice

This has been an extremely difficult decision to make, and we know it will be equally difficult for our clubs and coaches. However, we feel that it is a time to put lives before livelihoods and therefore, for the time being, we recommend that all tennis activity cease in Queensland.

Tennis Queensland staff are working remotely to continue to support you through this challenging period.

Please note:
- Advice, information and resources to support our clubs are available through our team and on the Tennis Queensland website.
- For coaching operators, advice is available on the Tennis Australia website in relation to the relevant Government grants and support you can access to assist you and your business.

Recommendations to temporarily cease tennis activity also now exist in many of Australia's states and territories. Due to infection rates of this virus varying substantially, Tennis Australia will continue to work with the State and Territory tennis bodies to ensure compliance with the different Federal and State or Territory government recommendations.

The Tennis Qld Board intends to review this position formally on 20 April 2020. We will meet regularly to explore all appropriate options for resuming tennis when Government and/or health authorities deem it safe to do so. This pandemic and these exceptional circumstances will pass and we want to work with our partners to ensure tennis is back bigger and better than ever.

This is a challenging time for everyone, please stay home and stay safe

Kind regards

Warwick Nicol Mark Handley
President, Tennis Qld CEO, Tennis Qld”

We agree with the continued escalation and enforcement of advice regarding COVID-19, and while we are overwhelmed at how quickly the recommendations are being delivered and how fast the format in which we can provide our services in changes, we appreciate that this situation is completely unprecedented.

We also wholly agree with the advice from Tennis Queensland that the health and well-being of not only our community, but the entire population is the most important consideration during this Pandemic and therefore, our centre and services have ceased entirely as of midnight Saturday 28/03/20.

During our shut down period I will still have remote access to emails. If your enquiry is urgent, please phone us on 3245 4494.

As stated, Tennis Queensland will reconvene on 20/04/20 and we will be in touch with our clients following that discussion to provide you all with more clarity and a clearer picture of when we may be able to resume providing our services again.

Thank you again from the deepest of our hearts for your continued support and encouragement. All of your kind words and generosity in responses to emails and social media posts is making the closure of our much loved little business bearable at this very difficult time.

Your Sincerely,
Samuel Neilson, on behalf of the entire Chandler Tennis Team

26/03/2020

To our wonderful Chandler community,

This is the update we all assumed would eventuate however it is still with a heavy heart that I provide this information.

Due to the latest advice from the Federal Government on 24/03/20 regarding stage two of their COVID-19 response and the closure of non-essential services, I would like to announce the cancellation of Chandler's group coaching, social tennis and fixture programs until such time as we are allowed to begin delivering these services again.

At this stage, we are still able to offer private, one-on-one coaching lessons, which will be allocated on a first come, first served basis. Please contact our office via email if you would like to check availability for these sessions. Private lessons are priced at $40/30 minutes and $80/60 minutes. We will also still be offering court hire to our customers at a flat rate of $20/hour, but we are restricted to a limit of ten people on the premises at any one time. If you are attending the centre for casual court hire or private lessons, the same social distancing and hand hygiene rules that Chandler Tennis has been observing during the Coronavirus outbreak will still apply.

Although the closure of our small business for an uncertain period of time is unideal, we wholly understand, respect and agree with the latest restrictions and guidelines regarding Australia’s response to the COVID-19 Pandemic. The health, well-being and safety of our staff, clients, visitors, families, friends and the entire community is far larger and more important than the operation of our business.

We would like to extend our sincerest appreciation to all of our clients for your unending support and encouragement, not only in the current climate, but since opening our doors for business in 2014. I can confidently say on behalf of all of the staff here at Chandler that due to the incredible client base we have built over the years, we thoroughly enjoy what we do and take great pride in delivering quality programs to our customers.

We would like to extend our deepest sympathies to other businesses who have been affected by COVID-19, and further, extend our thoughts to the entire community. Everyone is affected by this in some way and together we will get through this!

We would again like to commend and express our gratitude and respect to our clients and those in the greater community who are on the front line of the COVID-19 response. Your skill, experience and bravery during this uncertain and overwhelming time will be how we, as a nation, overcome this crisis and we will be forever grateful for your dedication.

Finally, I would like to say that this is most definitely not goodbye from Chandler, just see you soon! The moment it is safe to resume full operation we will be out on court and ready for action!

Sincerely,

Samuel Neilson, on behalf of the entire Chandler Tennis Team

23/03/2020

Hi Team!

Just a quick update on Chandler's operation following the
Federal Government's latest advice on 22/03/20, which has seen the closure of non-essential services.
Chandler Tennis has been encouraged following discussion with Tennis Queensland today to continue operating our programs as usual, as we are an outdoor sport facility. Here is the current guideline from Tennis Australia for continued play - https://www.tennis.com.au/play/COVID-19

We will continue to observe and enforce social distancing measures, frequent hand hygiene and increased cleaning efforts throughout our centre and programs.

We urge our clients to view our previous post in regards to some simple guidelines we ask you adhere to while on our premises.

We will continue to update you all with changes to this advice and our operation, as required, via email and social media.

As we have many clients who are on the front line of this Pandemic in a professional capacity, we would like to express our sincerest gratitude and respect to all of the front line staff and services throughout this difficult and overwhelming time. In addition to this, we also wish to express that all of our amazing community are in our thoughts.

We all know tennis is a unique sport with many benefits – the main one being health and wellbeing. The very nature of our game ensures there is a vital role our sport can…

20/03/2020

Dear Players and Parents,

I would like to provide you with an update regarding Chandler Tennis Centre’s trading during the uncertainty of the COVID-19 Pandemic.

We have fielded some questions from our members regarding the operation of our centre over the coming days, weeks and months. I would like to confirm that our centre will remain open and that normal operation will continue unless we are advised otherwise by the relevant authorities or if by our own discretion, we decide it is no longer safe for us to continue providing our services. The health and safety the staff, students, guests and clients at Chandler is naturally our top priority and we will continue to closely monitor and be guided by the advice and directives of the local, state and Commonwealth governments regarding the operation of our centre.

Earlier this week, Tennis Brisbane made the decision to cancel the Wednesday Ladies League until further notice. Currently, this is the only competition that Chandler participates in that has been affected. All other Tennis Brisbane fixtures are still scheduled to proceed as normal.

All our Junior, Adult, Private, Social and Casual programs and services are still running as normal and our pro shop remains open for business to our members and the public.

Tennis is a fantastic, life-long and social sport but it is also unique in that it can be completely non-contact and is provided in an outdoor environment which naturally minimises the chance of spreading any illness to other participants and opponents. Chandler Tennis is quite easily able to observe the current advice of social distancing and frequent and appropriate hand hygiene and therefore, we believe the continued operation of our centre poses little risk to our clients should they choose to continue their participation in our programs.

If you feel for any reason that it would inadvisable for you or your child to continue involvement in our programs and you wish to withdraw, we completely respect and understand your decision and cannot wait to see you back on the court once the situation becomes safe for you to do so again.

In addition to the above, Chandler believes we all need to work together in minimising our impact and curbing the spread of COVID-19. In order to do this, we have increased our cleaning and disinfecting efforts around the clubhouse and facilities, and we ask that staff, students and visitors to our centre observe the following guidelines:

• Please do not attend the centre if you have symptoms of any respiratory illness such as coughing, sneezing, fevers etc or are feeling generally unwell in any other way
• If you have experienced any symptoms of COVID-19 since participating in any competition or training at our centre or another club, please notify our office and the centre you played at
• Please cover your nose and mouth with a bent elbow or a tissue when sneezing or coughing
• Please exercise frequent and appropriate hand hygiene, soap and water is available in the kitchen and bathrooms and alcohol-based hand sanitiser is located on the front desk or the bar at the rear of the clubhouse with the sunscreen
• Please avoid touching your face and do not make contact with any other player or participant on or off the court, touching of racquets at the net following the completion of drills or matches is to be used in place of the traditional handshake
• Practice social distancing by staying at least 1.5 metres away from others as much as possible (our coaches will also be taking steps to spread players out across the court during lessons using our markers in order to create some distance between the students)

The current Commonwealth Government advice as of 20/03/20 is that in enclosed areas of 100sqm, there is a maximum of 25 people to be in said area at any given time with a 2m x 2m (4sqm) radius around each person. Appropriate adjustments are to be made for rooms and areas of smaller/larger sizes. Please try to adhere to this advice as much as possible while in our clubhouse or other seating areas. We have also temporarily removed our complimentary, communal tea and coffee making facilities.

We have had feedback that most of our parents and players are very keen to continue their participation in our programs, particularly with the cessation of all contact sports and we are more than happy to continue to provide these services to our valued clients. We will make adjustments to the programs we provide, as necessary, depending on the number of participants.

As a small business, we are not only preparing ourselves for the impact such an outbreak could have on our families, friends and community but also the financial effects such a crisis is undoubtedly going to cause the entire economy. During this uncertain and overwhelming time, Chandler Tennis would like to express our sincerest gratitude for your continued support of our Centre over the years.

We will continue to be guided by the advice of the appropriate agencies regarding COVID-19 and keep our customers up to date on an as needed basis.

Yours Sincerely
Samuel Neilson
Managing Director

31/10/2019

Term 4 is zooming by and the school holidays are fast approaching!
If you are looking for a fun and fit school holiday activity for the kids, why not consider one of our tennis clinics?
Our clinics are a great way for kids to consolidate what they learn throughout the term and to keep improving during the term break from coaching! 🎾
Red & Orange Ball - Mon 16th & Tues 17th Dec, 9:30am - 2:30pm ($80/day or $140 for both days)
Green & Real Ball - Wed 18th - Fri 20th Dec, 9:30am - 2:30pm ($70/day or $180 for all three days)
Drinks, morning tea and lunch included 🍎🍉🌭🥤
Get in touch with our office now to secure your spot - 📞 3245 4494 or 📧 [email protected]

05/10/2019

Heaven on earth 😍
The team have been hard at work resurfacing 4 of our courts over the past fortnight and we couldn’t be happier 🤗🥳 as the weather starts to warm ☀️ it’s the best time of year to be playing tennis.
All 6 courts will be ready for action from Tuesday morning, so what are you waiting for?🤷‍♂️🤷‍♀️ Call now for court hire enquiries 3245 2491 🎾 🏆