Focus On Customer Success

10/02/2025

Is anyone experiencing Facebook technical issues?

06/20/2017

Broadcast Sales - this applies to you too!

We’ve all been there: The company whose customer service was so bad you wanted to throw your phone against the wall or yell something really unpleasant at the “customer service” rep (maybe even suggest a new title for their job?).

12/31/2016

On to the next phase of my life! Albert-OUT! Mic Drop!!

FOCUS on Customer Success – every day, all the time. Those who do will be remark-able. Albert - OUT! Mic…

06/27/2016

It is so obvious – employers must provide an environment where employees WANT to stay.

The eye opener (and pardon me if it’s obvious to you but it wasn’t to me) is – “It is…

06/08/2016

Get rid of the "um" and "like" quickly

You can fix your "um" and you probably should. Each of us now owns a media channel and a brand, and sooner or later, as your work gains traction, we'll hear your voice. Either in a job interview or on...

03/22/2016

http://www.margiealbert.com/2016/03/broadcast-sales-television-treadmill/

So, what are YOU selling? Price? Service? Solutions? Stuff your manager says you have to sell?

02/01/2016

The NFL got smart(er)!

Each network will air five Thursday Night Football contests beginning this fall with the NFL's own NFL Network continuing to simulcast the games.

01/27/2016

BIG day in the Broadcast Biz!!

The purchase price is partially offset by the network's $200 million in net operating losses, which Sinclair will be able to carry forward to its taxes and save it around $65 million. Sinclair has lined up deals with MVPDs to increase the channel’s coverage from 30 million to 50 million homes.…

01/27/2016

Huge darn deal in the Broadcast business - plus Meredith gets $60mil for their efforts!

As expected, Nexstar Broadcasting Group and Media General have reached a deal by which Nexstar will pay $17.14 in cash and stock for Merger General.The merger creates a new mega-group with 171 stations in 100 markets serving 39% of TV households. Current Media General shareholders will also be entit…

01/13/2016

Business has changed have we changed HOW we DO business?

When was the last time you actually saw a change in HOW we do business?

01/12/2016

We can all learn from this experience. BROADCASTERS - how do you treat your advertisers? Do your front line people have the authority to satisfy their issues immediately?

An Open Letter to Best Buy CEO Hubert Joly Dear Mr. Joly, As a student of leadership philosophies and behaviors, I’ve been following your turnaround efforts at Best Buy. Media reports like the

12/14/2015

Closing can be the easy part of the process!

How often do you say or hear, “I can’t close this deal?” Well, you know what? Closing is easy!