Exceeding Service

06/10/2013

for ...not .

06/09/2013

cannot be optional but a part of your !

05/25/2013

The next level is demanding! , , , , driven by will endless possibilities! 'Shawna J.'

03/07/2013

Always complete your in spite of the mission, not in spite of critics!

12/18/2012

Herein is a fantastic article written with both the seller and buyer in mind. A good example is how major hotels mix customer service and loyalty to increase the bottom line. Customers are empowered to participate in frequent benchmarking surveys about recent stays. A certain hotel may not be the first choice but when frontline customer service employees are viewed as high performance teams...it makes a customer attracted to 'that' experience sometimes hard to find elsewhere. Enjoyed your timely post! KWeston Consulting~

What does it mean when we say that a customer is “loyal” to a brand? Does it mean they’re a repeat purchaser of the brand? Or does it simply mean they like it? In other words, are

11/18/2012

"When customers are unhappy:" "Customers buy less or not at all. When customers have had a challenge, it can distort their ability to think clearly and may buy less."

KWeston Consulting, LLC for Exceeding Service

11/08/2012

"We cannot change the world’s socio-economic barriers, create world peace, or cease the war. However, we can identify and create a powerful place for and within ourselves, known as greatness!" Les Brown~

10/21/2012

At the top of this list is..."Make BUILDING the relationship more important than making the sale." KWeston Consulting agrees!!

Follow these simple rules and you'll have customers buying from you again and again and again.

10/07/2012

Trust yourself. Create the kind of self that you will be happy to live with all your life. Make the most of yourself by fanning the tiny, inner sparks of possibility into flames of achievement.
Golda Meir~

Happiness quotations, page 1 of 9: find 167 carefully selected quotes, designed to motivate, challenge and inspire. Part of the Wisdom Quotes collection.

10/01/2012

We should all consider this.

These books that lead you to believe that you can achieve success by simply working smarter and not harder are lying.

09/25/2012

Reasons to celebrate Customer Service Week Oct 1-5.

"The five core goals of Customer Service Week are:
Boost morale, motivation and teamwork.
Reward frontline reps for the important work they do all year long.
Raise companywide awareness of the importance of customer service.
Thank other departments for their support.
Remind customers of your commitment to customer satisfaction."
http://www.csweek.com/customer_service_week_reasons_to_celebrate.php

Provides how-to information, gifts and decorations for successful Customer Service Week celebrations.

09/25/2012

Recovering from bad publicity is the savvy way to KEEP customers! Hope AA can follow through despite ongoing issues. B2Community

Video on TODAY.com: While American Airlines pilots deny there is an organized effort to disrupt flights as the company negotiates with unions during bankruptcy proceedings, constant delays within the carrier have skyrocketed, leaving passengers angry and frustrated. NBC’s Tom Costello reports.