Say This Not That

Say This Not That Our Say This…Not That (TM) video training program is a self-directed learning program that improve

Have you ever said something at work you wish you hadn’t? Our CEO, Greg Alcorn, shares "7 Common Communication Blunders"...
08/04/2020

Have you ever said something at work you wish you hadn’t? Our CEO, Greg Alcorn, shares "7 Common Communication Blunders" and how to overcome them.
https://hubs.ly/H0tgZ4N0

The 7 most common communication blunders that keep us from great communication. Soft Skills that can help you get what you need from a conversation.

How to best use words to improve customer service interactions! https://hubs.ly/H0scq3p0
07/07/2020

How to best use words to improve customer service interactions! https://hubs.ly/H0scq3p0

Best words to use to improve customer service. Greg Alcorn shares his philosophy behind saying “No Problem” and how you can improve customer interaction in b...

How to Make a Great First Impression https://hubs.ly/H0s9zVn0
07/06/2020

How to Make a Great First Impression
https://hubs.ly/H0s9zVn0

How to best impress the customer. Greg shares his Empathy soft skill tactic for improving communication. Learn how his first meeting with Bryan moved him to ...

Need a to read over break? Our CEO Greg Alcorn's book "7 Dumb Things We ALL Say" taps into a lifetime of work in custo...
07/02/2020

Need a to read over break? Our CEO Greg Alcorn's book "7 Dumb Things We ALL Say" taps into a lifetime of work in customer service and to unlock the little things that make a big difference in people-to-people .

Greg taps into a lifetime of work in customer service and contact center training to unlock the little things that make a big difference in people-to-people ...

Learn the impact of and grow your ! Thank you, Stephen Woessner, for hosting our CEO, Greg Alcorn. https://hubs.ly/H0...
02/21/2020

Learn the impact of and grow your ! Thank you, Stephen Woessner, for hosting our CEO, Greg Alcorn.
https://hubs.ly/H0n5XY40

Greg Alcorn is the founder and CEO of Global Contact Services (GCS) with locations in North Carolina and New York.

What an Orange Traffice Cone taught me about by Greg Alcorn. https://hubs.ly/H0n2LzM0
02/18/2020

What an Orange Traffice Cone taught me about by Greg Alcorn. https://hubs.ly/H0n2LzM0

How can I improve my customer service? Greg Alcorn shares his Sentence Bookends tactic for improving communication. He tells a charming story of a...

Keeping things short and simple can help you be clearer in your message.
01/08/2020

Keeping things short and simple can help you be clearer in your message.

A simple editing trick: Every sentence has a purpose. It doesn’t exist to take up space, it exists to change the reader, to move her from here to there. This sentence, then, what’s it f…

Here are two killer life lessons from the conversation, our CEO Greg Alcorn recently had with Stephen Woessner, CEO of P...
12/03/2019

Here are two killer life lessons from the conversation, our CEO Greg Alcorn recently had with Stephen Woessner, CEO of Predictive ROI and host of the Onward Nation podcast. https://hubs.ly/H0m2tDW0

Download the Onward Nation podcast to learn more about two valuable life lessons from Greg Alcorn.

Are you looking for ways to improve your Soft Skills? Sign up for our Soft Skills Tip of The Week!
10/11/2019

Are you looking for ways to improve your Soft Skills? Sign up for our Soft Skills Tip of The Week!



Want to improve your soft skills training? Sign up for the tip of the week and receive actionable advice for improving your contact center.

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