Marvellous Training Solutions

17/07/2024

100+ Hitmakers Against Cancer continues quietly in the background to raise money for Action Against Cancer via the sale of signed guitars.

We have some stellar ones which will be auctioned in August including those signed by Roger Daltrey and Pete Townshend, The Mission, John Lydon, Stereophonics and others.

Every penny from the sale of these guitars goes to the charity.

We are grateful to so many kind folk from the wonderful world of music who have supported us including Brian May, Paul Young, Jim Lea, Ali Campbell, Roy Wood, Bonnie Tyler, Martin Fry, Matt Goss and many more.

148 signatures in total. We will close the project once we reach 200.

If you can connect me with any renowned musician that would be prepared to squiggle on a guitar for us (we provide the guitar, the sharpie and will travel to anywhere to get the job done), please get in touch.

Have a marvellous evening🙏

01/02/2024

⭐️ANNOUNCEMENT⭐️

Catfest 2024 tickets are about to go on sale. The event sells out quickly so if you’d like Catfest info sent to you, please message me your email address and I’ll sort it.

Have a marvellous day🙏

24/02/2023

Here's the next round of Zoom training sessions for estate agency managers, valuers, negotiators and consultants all geared to provide the skills and approaches to survive and thrive in the 2023 market:

✅Effective client care in a changing market – for any staff responsible for contact with sellers/landlords - how to have successful conversations with sellers to secure price adjustments and other marketing improvements while maintaining relationships of trust. A crucial skill area for 2023. 28th March – 9.30am to 11.30am.

✅Exceptional customer registration in challenging times – for anyone responsible for taking enquiries from new house hunters - ensuring you wow newly registering buyers to spot and maximise all business opportunities and sort the ‘make you money’ from the ‘cost you money’ buyers. A vital session to ensure you identify the right buyers, build relationships of trust and make sales happen. 30th March – 9.30am to 11.30am.

✅Closing for Winners – for any customer/client facing staff - make business happen by converting more business opportunities through building relationships of trust, applying the top 10 effective closes in estate agency, adopting assertive approaches and using the skills of handling resistance and objections. 4th April – 9.30am to 11.30am.

✅Winning quality instructions in the new market – for sales/lettings valuers of all levels of experience - a crucial programme to ensure you win as many instructions on optimum terms as possible. This programme makes a huge difference to performance.
Run over 4 separate three hour sessions on 20th April, 27th April, 4th May and 11th May – each session 9.30am to 12.30pm.

✅‘Stars of Tomorrow’ – for new starters/junior staff with less than 12 months’ experience – a 3 day programme to launch estate agency/lettings careers in the best possible manner. March 21st-23rd inclusive.

The content includes:

- Understanding the customers’ and clients’ journeys and the key stages and jargon
- How to deliver great customer service
- Exceptional applicant registration – sorting the “make you money” customers from the “cost you money” ones
- Building relationships of trust with customers and clients.
- Making the most out of other income streams
- Managing your customer database to generate business and create sales
- Spotting valuation opportunities
- Booking valuations in an exceptional manner
- Conducting effective accompanied viewings and securing offers and a whole lot more!

Timings for the three days are as follows:
Day 1: 9.30am to 4.00pm
Day 2: 9.30am to 4.00pm
Day 3: 9.30am to 3.00pm

All the programmes are run on Zoom so attendees can tune in from the office or home. Full info on our website https://lnkd.in/gbXBgSP or you can email me for info/prices/availability at [email protected]

No theory - just proven, practical, powerful principles that work!

Have a marvellous weekend 🙏

The UK’s leading provider of online estate agency and lettings training, created by Julian O’Dell.

22/02/2023

I made the news today, oh boy…

Six of the best steps for agents to take in 2023 - Breaking news for estate agents and the residential property industry. Independent, unbiased, and factual reporting. A forum for discussion and debate of topics of the day. Subscribe for our free daily newsletter.

07/12/2022

Excellent turnout for this morning's 'Effective client care in a changing market' session. Thank you to all attendees for your engagement and feedback.

Next up, 'Booking valuations in an exceptional manner' on 14th December and 'Exceptional customer registration' on 15th December. Still time to book the last remaining places...

06/12/2022

Delighted to have 87 people attending my estate agency Zoom sessions on raising standards to combat the challenges of 2023 on 7th, 14th and 15th December.

Too late to join tomorrow’s ’Effective client care in a changing market’ but a few places available before we reach capacity for ‘Booking valuations in an exceptional manner’ and ‘Exceptional customer registration’ next week.

Thank you to those who’ve booked and to those who decide to come on board.

For info or to book: https://lnkd.in/e464Hzjh

Have a marvellous evening🙏

02/10/2022

Welcome to Quarter 4 - what I always considered in our estate agency business to be the most important three months of the year.

What you do for the next thirteen weeks has a massive effect on the performance of two calendar years.

2022’s results hinge on a great final quarter. Nursing as many of your pipeline sales over the line against a backdrop of uncertainty and media messages of doom means you pour cash into the coffers and go into 2023 in a positive financial state, able to invest in appropriate training and marketing to kickstart the new year.

2023’s figures will be massively influenced by the size and quality of your STC pipeline and available stock as at January 1st. A brilliant, robust set of ongoing sales means you bank well in the early part of the year and avoid having to play catch up. Hitting great banking figures in Q1 creates momentum for the year ahead.

There are a number of things that you can do to ensure both the end of this year and the beginning of next are what you need them to be.

Talk to all your buyers and sellers who are part of your STC pipeline and establish who is in the “must move by Christmas” category and educate them on what they can do to speed things along and increase the likelihood of that happening. Ask about the implications of meeting that deadline. Reinforce targeted timescales and reasons to all key parties and professionals up and down the chain.

Persuade as many of the people who are less timeframe dependent to reset their deadlines to before the festive season. Disturb them by explaining that every extra day the sale takes to get to exchange is a day for it to go wrong - discussing the volatility of the mortgage market and examples of buyers getting cold feet will help you in that regard.

Have similar discussions with sellers of your available stock. Share any relevant data and credible facts and opinions as to where the market is heading. People act when they are disturbed - your job now includes that element. The market did it before but now the uncertainty leaves many prospective house movers sitting tight and waiting and seeing.

Qualify your prospective buyers in depth. The ones with genuine motivation and up-to-date verified financial capability are the ones to get excited about and invest time in.

Drill down into why vendors for whom you are valuing are considering moving. Are they “must move” or “might move” people? The former are your lifeblood in a tricky market.

There are whole range of things to factor into the Quarter 4 plan, including how to motivate the team right through to Christmas and how to persuade potential vendors to get their properties onto the market before breaking open the mince pies rather than after they’ve all been eaten.

I’ll happily discuss those and others with anyone who cares to get in touch.

Quarter 4 really matters - make yours a great one.

Have a marvellous day🙏

15/09/2022

I made the news today, oh boy…

Breaking property news for the residential property industry. Independent, unbiased, and factual reporting. A forum for discussion and debate of topics of the day. Subscribe for our property newsletter.

14/09/2022

Great 'Effective Client Care' session this morning with bright and engaged group. Perfectly timed to help attendees improve saleability of sticky instructions while maintaining and increasing the relationships of trust with their clients.

"Give me a smile and a thumbs up if the session met your objectives..."

Due to demand, I am running it again on October 20th, with bookings now being taken. Message me for info on content, availability and costs.

Have a marvellous afternoon.

14/09/2022

The saying "It is tough at the top" is very appropriate in estate agency.

The difficulty of managing people in our industry is compounded by often having to wear two hats - those of manager and valuer/frontline salesperson.

For those in that position, in October I am running a series of three 2 hour Zoom sessions entitled "Leading Teams to Success" covering the essentials of managing in an estate agency environment.

No theory, just powerful, practical tips and techniques to fulfil that challenging dual role successfully, delivered by somebody who has walked that particular walk.

All info and easy booking at