30/04/2026
A very modern problem.
We all love a bargain when buying a bike, and there are some great ones to be had online with direct to customer purchases, missing out the middleman.
But when that bike needs a service or repair, just where do you take it? It’s then that you discover that all the old bike shops have disappeared, because they were the middleman, selling bikes with a modest markup to support their service and repair businesses.
A quick web search and Decathlon and Halfords are presented, and being large established brands this gives you confidence that they will know what they are doing.
I had a customer in recently who wanted his cranks removing. It’s wasn’t until he arrived that he told be that Halfords had had a go and failed. On inspection I saw that the threads on the non driveside cranks had been stripped out because they had used the wrong tool. They had damaged the crankset which would now need replacing and tried to charge the customer for the tool despite this. Fortunately, I was able to retap the threads sufficiently to use the correct tool to remove the crankarms.
It is my personal experience and opinion that Decathlon staff are well trained and competent, but the same cannot be said of Halfords.
There is an alternative, to both these however with small local bike maintenance and repair businesses like ours. Knowledge and experience right on your doorstep, and with friendly service.
We treat your bike like it’s our own. Give us a go, you won’t regret it and you’ll be supporting a small local business to grow and keep on serving you and other local people into the future.